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This resolution will make way for more activities to get the word out.
Mountain Recovery pulls a modular home from the precipice.
Beware heroic actions when handling a runaway vehicle.
Charley's Towing Sports an Eclectic Mix of Elements.
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American Towman Magazine Presents the Week in Towing December 06 - December 12, 2023

Solid Teamwork: Recovering One Big Fracking Crane

croppedcranecover 4ce48
By George L. Nitti 

On a scorching summer’s day under clear blue skies with the needle hovering close to 110 degrees, B & B Wrecker Service of Pecos and Big Sky Towing of Odessa converged on the little town of Monahans, along Rt. 20, which runs from El Paso to Dallas, to recover an overturned crane. 

Cranes are indispensable in West Texas. We are not talking whooping cranes. Of course, they matter too. We’re talking mechanical cranes. They are hard to get a hold of, tied up on locations for weeks at a time holding up established wellheads for oil and gas companies. 26-year-old Travis Turner, a supervisor and lead operator from Big Sky informed: “The fracking business is what keeps everybody busy. We’re booming.”  

Transporting a high-capacity crane can be challenging. This Terex mobile hydraulic crane was on its way back to the yard in Odessa, when Travis said that according to the driver, the last 3 axles on the dolly locked up. “He said it shoved him off the road and flipped the crane,” said Travis. Fortunately, the driver walked off unscathed, but the crane was in a precarious situation. 

B & B Wrecker was dispatched, led by its supervisor, 38-year-old Harvey Carrera. Knowing that the job needed extra power, he called his friend Travis. “We had just done a challenging crane job together last month,” Harvey said, “I knew that once I called him, we would knock it out.” 

Combining forces, their equipment included Big Sky’s 2020 Kenworth T880 Tandem Tandem Vulcan 103 XP 50-ton wrecker and three of B & B’s Units: a 2005 Kenworth 1150 Century Rotator, a 1999 Peterbilt 5130 Century/30 ton, and 1996 Peterbilt 9055 Century with a 2011 bed. 

Upon arriving, their first task was to carefully turn over the flipped crane. After casting out winch lines from all four units to grab a hold of it, Travis, with his Vulcan, initiated a reverse roll. He said, “I picked it straight up and rolled it away from me. You get the most mechanical leverage that way.”  

The 35-ton next to the Vulcan was used as a catch truck while the other two units on the other side pulled the crane towards them.  “That way it doesn’t flop over,” commented Harvey. “It must be a controlled environment the whole time because if something was to yank our boom and damage it, that would suck. Plus, you want to salvage the crane as well. You don’t want to cause any more damage than what’s already happened. You have to tow it back.” 

After up righting the crane, getting it on the road proved to be a bigger job. Travis said, “Once we flipped it, the crane was stuck in the sand, wedged between a sand dune and a concrete road barrier.”  

With very little room to maneuver, the situation required that they turn the crane 90 degrees to get it back on the road in order to tow it. Moving the Vulcan to the front of the crane, Travis executed a lift and pull while B & B’s rotator was used to pull the rear of the crane around.  “It fought us every step of the way,” said Travis. “Especially the front end. I had to drag it through the dirt. It was probably the hardest winch I’ve done.” 

To facilitate the process, the team applied Dawn soap to the road that they picked up from a nearby Dollar Store. This would enable the crane’s tires to slide over more easily and not damage the light weighted dollies which had lost some of their upper supports.  

Harvey said, “We didn’t want to lose the dolly. If that happened, we would have to trailer things in and do a bunch of stuff. We tried to save the customer as much money as possible without getting more equipment involved.” 

Finally, the crane was ready for transport to a nearby yard in Monahans.  Since the Pitman arms of the crane were compromised, the front end had to be lifted and towed. “We used my wrecker because it can out tow any other tow truck,” said Travis. “I have it set up with the tandem tandem twin steer.” 

After several weeks of nonpayment by the crane company, B & B Wrecker became the proud owners of a crane. “We bought it out from them in order to settle the bill. They have agreed to sign the papers over to us. We will auction it off ourselves.” 

Four years ago, when the company picked up a much smaller crane, weighing only eight tons, B & B Wrecker gained title to it. 

Harvey said, “So off a $14,000 bill, we auctioned it off for $150,000.” 

Editor's Note: This story appeared in the September issue 2022 of American Towman Magazine. To see the story, go to Solid Teamwork: Recovering One Big Fracking Crane

Show Yours @ TIW

Do you have a recovery to share with TIW readers? Send some pics and info to our Field Editor George L. Nitti at georgenitti@gmail.com; your story may even be selected for print in American Towman magazine!


 



American Towman Today - December 08, 2023
American Towman Today - December 08, 2023
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St. Louis Towers Give Tribute to Fallen Tower

Published: Thursday, December 07, 2023

More than 80 tow trucks from across the St. Louis metro area and beyond gathered for a funeral procession on Dec. 5 to honor Wade Bivins, who was struck and killed by a pickup truck on Nov. 29 as he was removing a broken-down vehicle along Interstate 255. 

Dozens of tow trucks parked at a car dealership, with their hazard lights on, before lining up for the procession. A large digital sign on one truck, from Petroff Towing in Caseyville, read "RIP Wade." 

"They're here to show support and love," said Niki O'Bryan, the manager of Bivins' employer, Paw Paw Towing of Millstadt. "The towing community is a close-knit community. We're always here to help each other out." 

O'Bryan said the procession aimed to make the public aware of the need to pay attention and watch out for tow trucks and other emergency vehicles responding to accidents.  Fire trucks from various Metro East departments also took part in the procession, in recognition of Bivins' many years of service as a volunteer firefighter. 

Bivins was known for his community service. 

"Every community needs a Wade," said Herb Simmons, East Carondelet's longtime mayor and a friend and neighbor of Bivins for decades. "I never heard him say the word 'no'." 

Simmons said he also had been assistant director of the village's emergency service agency, also a volunteer position. 

He also said Bivins filled sandbags during the great 1993 flood, played Santa Claus for local kids at village celebrations and helped out with the village's annual charity fish fry. 

Source:www.stltoday.com



A procession in St. Louis for fallen towman Wade Bivins.

Market Disruption, How Are You Positioned?

Published: Thursday, December 07, 2023

Distruption Ahead Roadway Graphic Screenshot 05fc2
By Brian J Riker

Think about what Uber and Lyft have done to the taxi industry. This is happening in the towing industry with the increase of towing apps that function as dispatching services and other third-party intermediaries that now control a significant portion of the towing market.

Gone are the days where a half page ad in the phone book with an easy to remember phone number were all you needed to market your company.

For many towers, the cash calls have slowed significantly, or have stopped coming in altogether; instead, the majority of their work is routed through a third party. With the loss of the direct customer well underway, what would happen if you lost your police towing contract tomorrow?

Although unpleasant and difficult, this is a reality for many and the question must be answered. These thoughts lead to some of the reasons why it is vitally important to be active in your industry.

Being active, rather than passively accepting the changes as they happen around you, positions you in a much better place for success. Being active in your state and national associations will keep you up to date with potential issues as they arise. Being legislatively active will allow you to influence decisions that will change your way of doing business.

How do you manage disruptions that have already occurred? Disruptions in our industry are not new. In fact many disruptive technologies that were once fought have become commonplace today. Technologies such as the wheel lift and hydraulic wreckers were viewed as unnecessary expenses by many towers in the 70’s, yet today they are indispensable. I believe the more technologically advanced towers, those that embrace modern techniques, will be in a much better position to thrive in the coming years.

The industry is in a transition phase where our customers, as well as our team, have different needs, wants and ideas than they did only a few years ago. Today is all about convenience and simplicity. Make it easy for someone to engage with you using a smart phone and they are more likely to use your service than if they have to make a phone call to your dispatch center.

So, how do you become a market disruptor? Offer new and innovative ways for your customers, and potential customers, to engage with your brand. Think beyond social media and traditional advertising. I know it sounds difficult, but really it is not.

Look around the communities you service and see where there are underserved markets. These areas are ripe with opportunities to dominate. Perhaps there are clients that need lower end services, just the basics that can be provided at a lower price point while maintaining profitability. Maybe there are high end clients that are not getting the “white glove” treatment they desire. These clients will typically pay a hefty premium to have the perception of importance combined with service excellence.

Maybe your competition refuses to have a professional call center and you can excel simply by having the best call takers, maybe even use novel methods such as text message communication. There are already many apps on the market that allow for this type of interaction, even going as far as providing the customer with real time tracking of the dispatched tow truck.

Do you have the latest software and task automation? Not only can this make your company more efficient, which translates into greater profits, but it also can make offering technology solutions such as vehicle tracking, automated payment and electronic invoicing simple.

Proactive fleets are using these technologies to their advantage to reduce claims, provide remedial coaching and reduce overall cost of goods sold, again leading to greater profits even in the face of reduced gross revenues.

Being prepared for innovation, rather than resisting it, places you in a better position to serve the changing needs of your clients. Simply put, be prepared to adapt and overcome or be prepared to be replaced by those that do.

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December 06 - December 12, 2023
Patrol Sgt. Michael Abbate and trooper Alberto Felix

Dallas Tow Truck Driver Arrested for Manslaughter 

Published: Tuesday, December 05, 2023

A Dallas tow truck driver was arrested for manslaughter after allegedly running over a man whose truck he was towing in Dallas early Sunday morning, police said. 

The incident happened around 3:20 a.m. Sunday, Dec. 3 in northeast Dallas. 

Police said officers arrived and found 67-year-old James Smith lying in the parking lot, according to a news release. 

Officers learned that Smith's vehicle was being towed from the parking lot at the location. As it was being towed, he jumped onto the driver's side of the vehicle, police said. Smith then fell off the vehicle and was run over, according to the release.  

Smith was taken to a hospital, where he died. 

The driver of the tow truck, identified as 25-year-old Roberto Padilla, was located at the Dallas Auto Pound. Police said he was arrested on a charge of manslaughter and taken to the Dallas County jail. 

Source: wfaa.com

Towers Coordinate Procession for Nevada Officers 

Published: Monday, December 04, 2023

A parade of tow trucks and other vehicles came out in procession to honor two Nevada Highway Patrol troopers killed on Thursday, Nov. 30. 

The procession honored the memory of Nevada Highway Patrol Sgt. Michael Abbate and trooper Alberto Felix, who authorities said were fatally struck by a hit-and-run driver while helping a driver on northbound Interstate 15. 

In the Southern Command parking lot, a Nevada Highway Patrol vehicle sat covered in flowers with a black, white and blue American flag draped across the hood in tribute to the two fallen officers. 

Nevada Highway Patrol Sgt. Jason Buratczuk said the tribute car gives anyone in the community a place to mourn the fallen officers. 

“It’s important that we give them a place to get some closure and to honor the life and legacy of Mike and Felix,” Buratczuk said. “This is a way that we do that. We put the car out here, people can come and leave flowers, messages. It really shows us that the public cares.” 

Event organizers Amanda Douglas and Donald Ditsch said they initially expected for the procession to be a small gathering of tow truck drivers showing support for the fallen officers. 

But they said law enforcement quickly coordinated with them to produce the police turnout and make sure the procession made it to the destination safely. 

Many of the tow truck drivers knew the fallen officers from working with them before, including Enrique Garcia, a tow truck driver for Commerce Auto Towing. 

Garcia said he worked with Abbate multiple times and said the officer was “really nice, quiet, but he was really cool.” 

Jemarcus Williams, 46, faces two counts each of reckless driving resulting in death, DUI resulting in death and failing to stop at the scene of a crash. 

Ditsch said the procession was also a call for drivers to obey traffic laws to better protect officers, tow truck drivers and everyone else. 

Source: www.reviewjournal.com

Truck Driver Drug Tests Could Lead to Loss of CDL 

Published: Friday, December 01, 2023

Late next year, truck drivers can expect a crackdown by federal regulators if they test positive for drug use, with consequences including losing their commercial driver's licenses and not be issued learning permits until they complete the federal return to work process. 

“A driver with a drug-and-alcohol program violation is prohibited from performing safety-sensitive functions, including operating CMVs, for any DOT-regulated employer until the return-to-duty process is complete,” said a Federal Motor Carrier Safety Administration notice on Nov. 28. “By November 18, 2024, as part of new federal regulations, drivers with a ‘prohibited’ status in the Drug and Alcohol Clearinghouse will lose or be denied their state-issued commercial driving privileges.” 

“To remain in a ‘not prohibited’ status, your employer must complete the follow-up testing plan with you as specified by the SAP, which must include a minimum of six unannounced follow-up tests in the first 12 months of returning to performing safety-sensitive functions,” according to FMCSA. “If you are an owner-operator, your designated consortium/third-party administrator must complete your follow-up testing plan.” 

As of the end of September, 149,374 drivers remained in prohibited status, with 113,639 not yet starting the return-to-work program. 

American Transportation Research Institute (ATRI) notes that marijuana is a unique problem. While it is legal in many states, truck drivers cannot use marijuana at all. There is zero tolerance. Smoking a joint can cause a driver to fail his or her drug test. 

Source: www.ttnews.com

U.S. Senate Passes Move Over Law 

Published: Thursday, November 30, 2023

The Senate passed a Move Over Law Resolution without amendment, supporting the goals and ideals of Move Over Laws and urges relevant Federal and State agencies, as well as nongovernmental organizations involved in traffic incident management response, to promote the existence of and adherence to State Move Over laws.  

Several Senators were behind this legislation including lead sponsor Senator Richard Blumenthal of Connecticut. TRAA has been instrumental in reaching out and lobbying for support of this law, noting 
“S.Res.476 will undoubtably increase public awareness of Move Over Laws and the need for drivers to slow down and move over when they see any incident responder on the side of the road. 

They further stated: "simple resolutions" are entirely within the prerogative of one chamber or the other. They do not require the approval of the other chamber or signature by the President. An almost identical resolution, H.Res.1463 passed the House last November. 

Source: TRAA Press Release

Towers Give Tribute to Minnesota Towman 

Published: Wednesday, November 29, 2023

Tow truck operators from across the area and state showed up to pay their respects to long-time towman Andy Hovanes on Monday. Hovanes was one of the former owners of Andy's Towing of St. Cloud, Minnesota. 

Andy and his brothers, Jerry and Steve, owned and operated Andy’s Towing in St. Cloud until 2006.  

Hovanes belonged to the Minnesota Towing Association, Wisconsin and Iowa Towing Association, and was a member of both TRAA and the St Cloud Metro Lions club. He was proud to be a member in the Towing Hall of Fame.  

Andy was also a member of the Sauk Rapids Fire Department, from 1963 to 2001. He held many positions there including, Secretary, Captain, second assistant Chief, first assistant Chief, and Chief for 12 years. After he retired from the Fire Department, he became a member of Engine Company #2. 

Source: minnesotasnewcountry.com

Philadelphia Council to Scrutinize Windshield Barnacles  

Published: Tuesday, November 28, 2023

After complaints from motorists and an investigative report from a local media organization, Philadelphia’s city council will examine the practice of booting vehicles using a windshield barnacle.  

The barnacle is suctioned to the windshield of a vehicle thereby immobilizing it by blocking a driver's view, and it is removed after what many would consider a hefty fine. 

Motorist Theresa Rodack  got "barnacled" in August and was told she would have to pay $475 upfront to A. Bob's Towing to have it removed. 

She received a $300 refund after she removed the device and dropped it in a bin in the parking lot. In the end, the parking fine ended up costing $175. 

A spokesman for the tow company said she believed the barnacles were legal, that the signage out front of the lot was transparent 

Philadelphia City Councilman Curtis Jones has called for hearings after the Investigative Team alerted him to the problem. 

"My concern about them is that they are unauthorized by the City of Philadelphia," said Jones. 

He wants changes to the towing laws to encompass windshield barnacles. 

"It's illegal and actually unsafe," he said. 

Source: 6abc.com/

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December 06 - December 12, 2023

Cliff Hanging Modular Home Recovery

Published: Thursday, November 30, 2023


modhome8 21dcb
By George L. Nitti

Just before Thanksgiving holiday, Mountain Recovery was called to help with recovering a modular home that had gone over a cliffside in Breckenridge, Colorado. The company had come out earlier in the evening to assist two tractor trailers struggling to carry modular homes up a steep road. 

Owner Charlie Stubblefield said, “For some reason, the homeowner/builder had a burning desire to get these homes to the building site after the sun had set. It wasn’t a good idea, especially on icy, steep roadways with switchbacks. The modular homes are 16 wide, 14 feet tall and 60 feet long.” 

The first tractor made it to the top, with their help, but the second, upon the driver’s insistence to go it alone, did not fare so well. 

“It missed a gear, slid back and the home slid off the edge and there it rested,” said Stubblefield.  

The following morning, Stubblefield and his team returned, contemplating recovery options, briefly considering a crane. 

“A 120-ton crane around switchbacks was a scary proposition. I didn’t think the road would support the outriggers,” said Stubblefield, “I realized a crane wasn’t going to work, and so we hatched a plan to use our 1150 Rotators.” 

Bringing out their rotators on a pair of 2023 Kenworths, the team set up in a position that would best facilitate the recovery. The crew then worked fastidiously to secure their rigging to the casualty from both rotators, using multiple winch lines.  

“I knew the modular home would want to work itself off the trailer that it was resting on,” said Stubblefield. “So we used 36 foot recovery flat straps a foot wide to secure the home better.” 

He continued, “We went from underneath on the trailer frame and wrapped around the I-beam with chains. Around the mobile home around the bottom and top side, we basketed the unit, forcing it together so it wouldn’t separate.” 

The process was slow-going and time-consuming, a recovery totaling nine hours. 

Stubblefield said, “We were at 11,000 feet elevation. So you have 35% less oxygen, which makes it hard to move around. You are on an incline with 8% grade. Walking up the road is very tiring. On top of that you are on snow and ice. And the mobile home that we rigged is 40 feet down this embankment, which is on a 45-degree angle, if not better.” 

Stubblefield estimated that the straps that they needed to carry down to secure the modular home weighed 150 pounds. 

“We were trying to lodge the straps over the mobile home and wrap it around the trailer frame with chains that weighed another 150 pounds.” 

The temperature was 18 degrees. Thank goodness for sheepskin, as Stubblefield was bundled in Atlas gloves and big muff boots as he noted there was a foot of snow on the hillside. 

He said, “I like sheep wool lined rubber gauntlet gloves. It has insulation and is completely one-piece rubber that keeps you dry.” 

Cell phone coverage was poor, making communication harder. 

From the onset of the job, there was a big question mark whether they would be able to recover the home without splitting it into pieces. Stubblefield was up front with the customer, saying “All bets are off.” He wasn’t making any guarantees that he was going to be able to get it up in one piece.  

“We are going to get the road open. We might have to get a bunch of dumpsters out here or have a big old bonfire.” 

From the time they started winching, it took an hour and a half to get the home back up to the road. And luckily, or skillfully, it came back up in one piece. 

“We were constantly accessing and rearranging our rigging. What are our straps digging into. Where else do we need a flat strap. Had to put another rigging point on that,” said Stubblefield. 

When it was up on the road, they disconnected the tractor and moved the home up to a safe location, 250 yards up the road, where they parked it for the night.  

The next day, Thanksgiving morning, they hooked their 25 ton wrecker up to the trailer bed after cutting the trailer and modifying it.  

“The we hooked our wheel lift to it and took it all the way up the hill to the job site and placed it in the staging area.” 

Rotator Fishing

Published: Wednesday, November 22, 2023

rotatorfishing 52de2

Sometimes your GPS can get you into big trouble. Case in point, a lady driver discovered that when her GPS told her to take a right in her 2019 Chevy Silverado, it led her to veer off a rampway and break through a small fence. She ended up landing into a pond about the size of a football field, just outside an Auto Owner’s Insurance Company.

Fortunately, she had insurance on her totaled vehicle and swam away unscathed.

The dispatch came in early morning to P.J.s Towing of Lansing, Michigan. They were called by the Sheriff’s County Office to meet up with a two-man dive team and initiate a water recovery. Led by 20-year veteran heavy duty tow operator Jeff West, P.J.’s brought their 2022 Kenworth W900 with a Century 1150.

“Jeff met the dive team there. They came up with a plan on how they were going to get it out. Jeff instructed the divers to hook an endless loop around the rear wheels, shackle them, and join them together with a unity ring, wherein a winchline was sent from the rotator,” said owner P.J.

He continued, “From there, we were able to winch the truck from 12 ft. under water all the way back up to land. Then we picked it up with the rotator and set it down on one of our rollbacks and transported it back to the shop.”

According to P.J. it was a smooth recovery, in large part thanks to the operating ease of the rotator, which made light work of what might be classified as a medium duty tow, taking into account the water resistance and weight of the Silverado.

P.J. said, “The rotator is great. It’s versatile, you have 35 feet or so of reach and 50 thousand pound winches. With smaller trucks, the boom goes out one stage, so you may only have an extra 8 feet and the winch lines are not nearly as heavy-duty.”

Although a fairly standard recovery, PJ advised, “Figure out the safest way to recover the vehicle without doing further damage to it and work with your police department.”

Towers Share Thoughts on Pile-up Devastation

Published: Saturday, November 04, 2023

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By George L. Nitti 

In Louisiana, on an I-55 bridge crossing just outside of New Orleans, the morning of October 23 is a day that will be remembered, unfortunately, for a tragic 168 vehicle pile-up resulting in a multitude of injuries, eight deaths and massive destruction.  

The catastrophic event was caused by a “superfog,” a combination of a blinding fog passing over the area and smoke from outlying wildfires. For Louisiana towing companies such as Campeaux’s Towing, and Jake’s Towing, two of the key players on scene, what they saw and what they did will stand out as unprecedented. 

Both companies reported working around the clock, approximately 27 hours from start to finish, to aid and rescue in the emergency response that included locating bodies, recovering vehicles, and cleaning up the roadway. 

Aaron Campeaux, owner of Aaron Campeaux Towing, which brought 3 flatbeds to scene, indicated that that they were instructed to bring everything they had at around 9 a.m. in the morning. 

“You just couldn’t believe it,” said Campeaux. “Driving on the side of the bridge, you see a tanker truck blazing, you see a car that fell off a bridge. This is something that you’ve never seen before.” 

What Campeaux found on the bridge was beyond anything he could imagine.  

“It looked like a wreckage from 9/11. There was so much stuff mangled and people were on stretchers, and you witnessed people who were dead,” he said. “You never can get used to it. It was heartbreaking.” 

Campeaux noted that their flatbeds loaded one or two vehicles at a time while several low boys were used to stack 7 or 8 a piece. Many of the vehicles recovered were engulfed in flames and burnt to a crisp.  

He said, “Cars were so hot and burnt, that things were stuck to the concrete and to other cars. We needed to pry them off with our heavier duty bed.” 

Since the recovery, Campeaux added that he's been working long days into the evening to tackle the immense task of paperwork and making sure each car was accounted for. 

Also on scene was Jake’s Towing, which focused on doing the heavier duty recoveries with two of their rotators. They also brought forklifts, bobcats and dumpsters. 

Recovery supervisor Clint Jacob said, “We were brought in to clean up the bigger messes like tractor trailers.” 

Jacob’s said that Jake's did four major recoveries in a row, one that included cleaning up the charred remains of french fries from a burnt-up Burger King tractor-trailer and another involving a load of sheet rock that needed to be separated and loaded onto a tractor trailer and dump truck.  

He said, “Sheetrock doesn’t burn. It’s chalk. The trailer melted.” 

He also recalled the difficulty of working the scene. “Cars were everywhere. We had to take a rotator and lift cars up in order to get to other trucks,” he said. 

At the end of the day, Jacobs noted that the company didn’t expect to get paid on the huge bill that they processed from all their work. 

“We serve our community,” he said. “We don’t just want to be the bad guy known for taking your car from an unauthorized parking space. We take care of customers. It’s about giving back to the community. That’s the image we want to show.” 

December 06 - December 12, 2023

Market Disruption, How Are You Positioned?

Published: Thursday, December 07, 2023

Distruption Ahead Roadway Graphic Screenshot 05fc2
By Brian J Riker

Think about what Uber and Lyft have done to the taxi industry. This is happening in the towing industry with the increase of towing apps that function as dispatching services and other third-party intermediaries that now control a significant portion of the towing market.

Gone are the days where a half page ad in the phone book with an easy to remember phone number were all you needed to market your company.

For many towers, the cash calls have slowed significantly, or have stopped coming in altogether; instead, the majority of their work is routed through a third party. With the loss of the direct customer well underway, what would happen if you lost your police towing contract tomorrow?

Although unpleasant and difficult, this is a reality for many and the question must be answered. These thoughts lead to some of the reasons why it is vitally important to be active in your industry.

Being active, rather than passively accepting the changes as they happen around you, positions you in a much better place for success. Being active in your state and national associations will keep you up to date with potential issues as they arise. Being legislatively active will allow you to influence decisions that will change your way of doing business.

How do you manage disruptions that have already occurred? Disruptions in our industry are not new. In fact many disruptive technologies that were once fought have become commonplace today. Technologies such as the wheel lift and hydraulic wreckers were viewed as unnecessary expenses by many towers in the 70’s, yet today they are indispensable. I believe the more technologically advanced towers, those that embrace modern techniques, will be in a much better position to thrive in the coming years.

The industry is in a transition phase where our customers, as well as our team, have different needs, wants and ideas than they did only a few years ago. Today is all about convenience and simplicity. Make it easy for someone to engage with you using a smart phone and they are more likely to use your service than if they have to make a phone call to your dispatch center.

So, how do you become a market disruptor? Offer new and innovative ways for your customers, and potential customers, to engage with your brand. Think beyond social media and traditional advertising. I know it sounds difficult, but really it is not.

Look around the communities you service and see where there are underserved markets. These areas are ripe with opportunities to dominate. Perhaps there are clients that need lower end services, just the basics that can be provided at a lower price point while maintaining profitability. Maybe there are high end clients that are not getting the “white glove” treatment they desire. These clients will typically pay a hefty premium to have the perception of importance combined with service excellence.

Maybe your competition refuses to have a professional call center and you can excel simply by having the best call takers, maybe even use novel methods such as text message communication. There are already many apps on the market that allow for this type of interaction, even going as far as providing the customer with real time tracking of the dispatched tow truck.

Do you have the latest software and task automation? Not only can this make your company more efficient, which translates into greater profits, but it also can make offering technology solutions such as vehicle tracking, automated payment and electronic invoicing simple.

Proactive fleets are using these technologies to their advantage to reduce claims, provide remedial coaching and reduce overall cost of goods sold, again leading to greater profits even in the face of reduced gross revenues.

Being prepared for innovation, rather than resisting it, places you in a better position to serve the changing needs of your clients. Simply put, be prepared to adapt and overcome or be prepared to be replaced by those that do.

It’s Still Running!

Published: Thursday, November 30, 2023

firestill c78aa
By Randall C. Resch 

An in-traffic motorist collided with a stopped vehicle landing precariously atop a second car. With firefighters on scene and the vehicle’s driver still behind the wheel, one firefighter entered the front, downward, passenger side door to rescue the driver.  

Without notice, the still running SUV lurched forward before being stabilized and chocked. Because the vehicle’s engine was still running with transmission in gear, the SUV moved forward and slow rolled onto its passenger side. No one considered that the SUV was still in drive mode. 

The firefighter miraculously saved his own life by diving into the SUV’s front passenger space as the vehicle rolled onto his legs. Fellow firefighters reacted by aligning the SUV’s siderails using “side-by-side muscle” to physically roll the vehicle off the trapped firefighter.  

Not So Fast 

While the initial firefighter’s actions appeared heroic, an “after action review” may suggest that the rescue attempt was initiated before the rescue plan was in-place. When it comes to lessons learned and risk management, using nothing but firefighters to “manhandle” an unsecured vehicle is risky business, especially when someone is still inside.  

In a separate incident two years earlier, a northern California tow operator worked a highway patrol rollover of a large Denali Suburban, it too lying on its side. When the Denali rolled onto its passenger side, several passers-by came to the motorist’s aid in getting her out of the vehicle. In doing so, the column shift lever was bumped into “reverse” as the driver climbed out. Making matters worse, all at the same time there came a heavy downpour. 

The tow operator’s glasses, obscured by the rain, partially concealed the operator from noticing a “visible indicator” (exhaust) was coming from the running vehicle’s tailpipe. When the vehicle was winched into its fall space, she hadn’t noticed the vehicle was still running.  

As the Denali dropped to the pavement down with the telltale “whump,” it immediately started moving rearward back into traffic lanes. The operator, being focused on completing the roll, luckily noticed the Suburban’s rearward movement and jammed the bed’s winch control enough to capture the still attached vehicle from rolling. Quick thinking!  

Use All Senses 

True to all recoveries, towers and responders may not know what caused the collision, but workers caught-up in rescue efforts may move towards recovery before a solid recovery plan is hatched. Towers are reminded of several considerations crucial to recovery scenarios: 

-- Any driver or occupant still within a crashed vehicle may be severely injured   

-- Could a pre-mature or wrongful “body movement” create significant paralysis? 

--  Prevent further injury by attempting to move an injured party; a split of the moment decision likely will be made based on potential of fire or explosion 

-- Most tow operators aren’t trained to handle safe extrication of injured persons; that is best left to trained fire department personnel 

-- Always think the vehicle’s ignition is still in the “On” position. Keys left “On” still provide power running to all systems. Especially true to today’s modern hybrid vehicles, how might that affect a potential of fire, explosion, or electrical shock? 

-- When recovering vehicles stacked atop another vehicle, obstacles or K-rails, never get under the vehicle or attempt recovery without first evaluating whether it will stay in-place  

Some makes and model vehicles are “hardy” where a simple side-roll may not render them inoperable  

This narrative isn’t intended to poke fun at a rescuers inability to recognize a still running vehicle, but to bring a training focus that suggests “Anything can happen!”  

Operators are reminded to not act hastily while fully understanding the liability behind the “Good Samaritan Law.”  You are reminded to determine if something’s out of the ordinary to confirm that safety practices are in order.     

Operations Editor Randall C. Resch is a retired California police officer and veteran tow business owner. As consultant and trainer, he authored and teaches a tow truck operator safety course approved by the California Highway Patrol. For 51-years, he has been involved in the towing and recovery industry. In 26-years, he has contributed more than 700-safety focused articles for American Towman Magazine and TowIndustryWeek.com. He was inducted to the International Towing and Recovery Industry Hall of Fame, was the 3rd recipient of the industry's "Dave Jones Leadership Award," and is a member of American Towman’s Safety Committee. Email Randy at rreschran@gmail.com

Cold Weather Safety

Published: Wednesday, November 22, 2023

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By Brian J. Riker

Towers are often called upon to perform superhuman feats of endurance during periods of extreme weather. I remember early on in my career running 36 hours straight during winter storms. I wish I had that energy level again! In all seriousness, I had no idea back then how dangerous I was, or the risks I was taking. We all have been in the same position before, especially towers in rural areas that can’t typically support a large staff year-round.

With winter rapidly approaching I thought it appropriate to give some reminders about the effects of extreme cold on the human body. The first caution I have is that cold affects all of us, even if you feel you have become acclimated to the cold— you still are not immune from its effects.

When unusual blasts of Artic air blanket deep into the southern half of the US, as has happened before, those operating in the normally warmer parts of the country have more difficulty with the cold because they are not acclimated nor is their equipment usually prepared for extreme cold; however even those of us from the northern part of the country need to take extra precautions.

Hydration, diet, and rest are just as important in the cold as they are in the heat. Without proper hydration levels our body can’t process the calories we intake and convert them to heat. It is suggested to increase your daily caloric intake by 20-30% or more if you are going to spend extended periods outdoors.

This does not mean eating an extra candy bar; instead eat some high carb, warm food like pasta. Warm drinks are best but avoid caffeine. Water and juice are great choices as well. I strongly recommend always keeping some beef jerky, granola and bottled water in the truck. Even tow trucks can become stranded in traffic or stuck in a remote area for several hours awaiting help.

Dress in layers with a sweat wicking base layer. Hats, hoods, and face masks are very important. Almost 50% of body heat escapes through the head, so keep it covered and dry. Our body will perspire during physical activity, and we need to keep this moisture off our skin since wet skin reduces our core temperature almost twice as fast as dry.

Always carry extra clothes and blankets, socks, and even extra footwear. We will succumb to frost bite in our toes and fingers quickly if they are not kept warm and dry. Frost bite is caused by exposure to cold and can occur in just minutes. Hands, feet, ears and face are most prone to frostbite. Frostbite will appear as discoloration of the skin. Often someone experiencing frostbite will not realize it due to accompanying numbness.

If you start shivering, do not ignore it! Shivering is the body’s first warning sign that your core temperature is falling. Hypothermia means the body temperature has fallen below 95⁰F. It can kill you. Symptoms include lack of coordination, confusion, slowed reactions, and sleepiness.

Physical exertion during cold weather places extra strain on your cardiac system. Be extra careful if you have high blood pressure or a history of cardiac problems. Even very healthy individuals are already working harder just to stay warm so please be mindful of your own physical condition. There is up to a 53% greater risk of heart attack in cold weather.

The extra effort required to maintain core temperature fatigues you much quicker than normal. Keep this in mind when scheduling; you simply can’t do as much as normal. Extra breaks are required for food and water, as well as coming out of the cold to warm up.

Management should monitor employees for signs of exposure, require more frequent check-in calls, dispatch an extra helper for more complex jobs and allow longer rest breaks. Consider postponing jobs that are not critical until the weather allows better working conditions.

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December 06 - December 12, 2023

Mourning a True Patriot

Published: Wednesday, December 06, 2023

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By George L. Nitti 

On June 4, 2023,  owner Matthew Pauk of Patriot Towing was tragically killed after being struck on his motorcycle. He was with his wife, who was critically injured and is now struggling to recover.  

In the six years that the Pauk family has owned the company, with locations in Washington, Sullivan and Warrenton, Missouri (approximately 50 miles west of St. Louis), they made huge strides in building the business from a single tow truck to a fleet of red, white and blue trucks that clearly spell out Patriot Towing with distinctive patriotic branding. 

According to Jeff Winebaugh, a rotator operator who has been with the company for two years, “Matthew was working on his sixth year in the industry. He made it over the proverbial five-year hump. They say if you can make it five years in this industry, you got it made.” 

Although Pauk entered the towing profession a little later in his varied career as an entrepreneur, he had just turned 40 and always liked the towing profession, according to Winebaugh. “He worked construction before. He had his own small trucking company. He kind of always had been around towing most of his life.” 

Like most that come to the business from scratch, Pauk started small but then “just blew up like a balloon,” said Winebaugh, now with a fleet of 12 that also includes Landolls for heavy duty hauling. 

In 2021, Pauk purchased his first rotator, which he originally drove until recently adding a 23’ 1050 Rotator, identical to the 21’, which is now operated by Winebaugh.  

“It’s just a beautiful, state of the art rotator. It’s one of the most versatile rotators built to this day. It’s a great piece of equipment,” said Winebaugh. 

The 2021 389 Peterbuilt with a 1050 Century Rotator is a tribute to the remarkable and ascendent star that shines bright for Pauk and the glimmer of hope we have for his wife to survive. 

“Matt was a true American. He was so big with the police and fire departments and EMS. He was truly a Patriot. That’s how he came up with the name. Just because of his beliefs in the good old USA.” 

On the unit, as well as all the other units in their fleet, is a wrap of the distressed American flag, faded out and rippled up. 

Also included is the red, white and blue shield of superhero Captain America that is found on the wrecker body and the hood of the unit. 

“We have a lot of little statues around here of Captain America,” said Winebaugh.   

Features of the unit include the triaxle rotator, five winches, the knee boom, cameras inside and out, red and blue lights, sirens and everything  that you could possibly need inside the rotator.  

Winebaugh said, “It has demolition saws and chain saws. That’s one thing about Matt. When you went out on a job, you didn’t have to call anybody to bring you something. You have access to everything.” 

As one of Pauk’s lasting legacy’s to first responders is an organization he actively supported called BackStoppers, which helps families of first responders.  

“They step in and help with the bills,” said Winebaugh. “I promise you if you had seen that funeral procession people came from all over, in and out of the state for the funeral procession. It was a good send off for a good man.” 

Spiffy Combo from Chrome to Charlie Brown  

Published: Friday, November 24, 2023

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By George L. Nitti

At the 34th Annual American Towman Exposition held November 15 - 18, 2023, 82 entrants vied in various categories at the American Towman Wrecker Pageant, one of the largest in the show’s history. One contestant was Charley's Crane and Towing Service of Landover, Maryland, who entered their 2023 Peterbuilt with a Century 1150 rotator.  

A formidable contender, the red and white rotator, driven by George Sanner, shined; although it did not take home a cup. The company, founded 60 years ago, prides itself on building on its core graphic elements over the years. In this unit, which was designed by Jack of Arts, they have updated their colors while still maintaining uniformity of their fleet. This is their 5th rotator. 

The centerpiece of this unit, which is a combination of many elements, is the iconic image of Charlie Brown, whose dear and near to many. 

“Who doesn’t love Charlie Brown,” said Kevin Herbert, general manager. “We’ve kept the Charlie Brown logo, although we’ve made him ‘cooler’ by giving him a pair of sunglasses to wear.” 

Wording inside a little bubble coming from the mouth of Charlie Brown states: “Just sayin’”, an expression that the owner of the company, Tom Showalter, likes to use frequently, according to Herbert.  

In Charlie Brown’s hands is a red barn, the logo of Charlie’s sister company, which is an autobody shop.  

“I incorporated both companies into the one logo,” said Herbert.  

This unit’s bright colors are heavy with yellow, maroon, black and white, with rich gradients that penetrate the reflective lettering. 

More large-scale images are found at the front of the unit, in a cut out that includes racing stripes and the American flag. 

“We didn’t want your standard flat looking picture on the truck. We wanted it to look like it was driving through the flag as opposed to just laying on it,” said Herbert. 

Also prevalent on the unit is chrome, which the company maxed out in a variety of locations, such as around the red fenders with chrome trim, stainless steel chrome covering for the cylinder, chrome horns and chrome panels with lighting for the cab. 

Big lettering, easy to read, this amalgamation of elements stands out all the way around. 

Tribal Flamed Stars and Stripes 

Published: Saturday, November 11, 2023

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By George L. Nitti 

Fine Artist Cecil Burrowes is no stranger to the towing community. He is sought after for his airbrush talents, producing eclectic designs on a multitude of tow trucks. He has won awards at tow shows for the trucks that he has painted. He was also the designer of the Spirit Ride casket that crisscrossed America several times to bring attention to tower fatalities and move over laws.  

His latest design is a patriotic themed tribal flame with candy-colored stars and stripes, with hues of vibrant blue and red. He was commissioned by County Wide Auto Collision of Maspeth Queens in October for their 23’ Hino on a 15 ton Century flatbed.  

“I did previous trucks for County Wide,” said Burrowes. “The graphics on this truck were more involved, more detailed.”  

In working, Cecil first lays out his intricate design by drawing it.  

“I love to draw,” he said.  

At the front of the unit, on the hood of the truck, are perfectly shaped white stars that sit on top of blue candy colored paint.  

Cecil added, “The stars were cut from the computer, placed and then removed after both silver and blue paint was applied to the area. Then when everything was dry, I peeled the stars off. 

Tribal flames consume the unit, from top to bottom, front to back, and is the hallmark of this unique design; although there are flourishes of other design elements, such as the finely rendered NYC landscape that lays under the County Wide name on the side doors, and on the back of the truck. Also pinstriping and elegant shadowed lettering, including the phone number, pop.

One spokesman at County Wide said, “Cecil makes those designs out of his head. Everybody looks at this truck and waves at it.” 

As the American Towman Exposition in Baltimore 2023 arrives next week, Nov. 15 through 18, County Wide will exhibit and vie for a prize at the American Wrecker Pageant.  

Should your truck be featured here? Send a few pics and your contact information to the editor at georgenitti@towman.com. You might even be selected to go in print, too, in American Towman magazine! 

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December 06 - December 12, 2023

Atlas Vinylove Cold Resistant Insulated Gloves

Published: Friday, December 01, 2023

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The Atlas 460 has a seamless 100% acrylic pile lining to keep hands warm and dry. The insulated lining flexes with the glove, reducing the hand fatigue associated with working in cold environments. The double dipped PVC coating is waterproof and chemical resistant, and is textured for positive grip, wet or dry.

- Double dipped oil resistant PVC
- Resists oils, solvents, and chemicals
- Insulated Seamless Acrylic Liner
- Super Flexible and Comfortable
- Outstanding Grip

Worm Gear Winches

Published: Wednesday, October 11, 2023

upright worm gear winches 2722d

Worm gear winches are designed to pull heavy loads in low-speed, high torque applications.

Benefits

--Less likely to slip than other types of winches because the worm gear design provides more contact between the teeth of the gears, which prevents slippage.

--Compact. This makes them ideal for use in confined spaces, such as behind the cab of a truck. Typical features include: Clutch position indicator, providing safe, visual means of ensuring positive clutch engagement.Sliding clutch with the reverse draft; Assuring complete and even engagement under load. Adjustable oil brake with automatic engagement during payout; Enhancing brake life and improving load management.

--Less likely to jam than other types of winches. This is because the teeth on the gears are not straight, but rather are angled. This prevents the gears from becoming jammed together.
For more information, contact: winchesinc.com/types-of-winches/upright-worm-gear/

Snatch Block Pulley

Published: Wednesday, October 04, 2023
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XRP Snatch Block Pully is a lightweight alternative to traditional heavy snatch blocks/Pulleys. The XRP snatch block pully can be used to increase pulling power or redirect the winch line. The XRP is for use with synthetic rope only and is to be used in conjunction with a soft shackle. 

Xrteme Snatch block Pulley 4”
For 3/8" & 1/2" shackles
Synthetic Rope 3/26" To 1/2" Inch Diameter
Weight Capacity: 12,000-lbs.

Xrteme Snatch block Pulley 6”
For 1/2" to 5/8" Shackle
Synthetic Rope: 1/2" to 3/4” Inch Diameter
Weight Capacity: 58,000-lbs.

Xrteme Snatch block Pulley 10”
For 1" Shackle
Synthetic Rope 1” Inch Diameter
Weight Capacity: 85,000-lbs.

For more information on this product, visit towtoolz.com
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December 06 - December 12, 2023
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December 06 - December 12, 2023
Veteran repo driver Steve Andrews gave his take on the repossession that led to a police officer shooting.

Repo Driver Weighs in on Decatur Shooting 

Published: Monday, October 16, 2023

As details of the Decatur, Alabama police shooting of Steve Perkins continue to unfold, a repo driver weighed in on common practices for car repossessions in the state of Alabama. 

Steve Andrews, who repossessed cars for more than a decade, said anyone who works in the industry should leave if somebody tries to stop a car repossession on their property. According to the law, if police show up during a repossession then that repo is over. 

Andrews said, “Legally in Alabama, if somebody comes out…and it may be nationwide but if somebody comes out and objects to the repossession…technically they can go back into the house and you have to leave without that vehicle.” 

In terms of the deadly Decatur police shooting of Steve Perkins, Andrews says that it puzzles him as to why the tow truck driver fled the scene when Perkins allegedly threatened him with a handgun but then returned with Decatur police. 

Andrews said, “It’s a tragic situation, I don’t know anything about the shooting part, I don’t know a thing in the world about the police and the shooting part. But to me the police should have never been called. If the repo man called, he should have never done that. I don’t know what he was thinking he was gone do. Evidently, he doesn't know the Fair Debt Collections Practices Act that tells you if the police show up, the repo is over. Either he doesn't know or he doesn't care.” 

Source: waaytv.com

Repo Driver Ambushed and Killed in Chicago 

Published: Monday, October 09, 2023

A repo driver working in Chicago during the wee hours of the night was ambushed and gunned down in his tow truck after repossessing a black Land Rover. 

27-year-old Jack Jacobsen, who worked for Northwest Recovery, was attacked by a large group of people around 1:30 a.m., his tow truck riddled with bullets. 

"We don't know if this was a random act, if it was a directed action or if it was simply car thieves that saw someone turn the keys to a very expensive automobile over," said Northwest Towing attorney Tom Glasgow. "He's a great kid. I just saw a tremendous kid who had a great personality and was always upbeat. It is such a tragic loss." 

Jacobsen was a U.S. Navy veteran and an expectant father. 

He and his fiancée were preparing for their baby shower this weekend, according to his mother, who rushed to the scene of the crime with his fiancee. 

Investigators are now pulling video from a city pod camera nearby, and Glasgow said the tow truck was also equipped with several cameras. 

"They provide a very wide swath of visual view for what occurs during a repossession and what happens after the repossession in order to protect our drivers," Glasgow said. 

Source: abc7chicago.com/

Tow Company Owner Murdered on Repo Job 

Published: Wednesday, September 13, 2023

Jesse Jones, 44, a tow owner in St. Louis, was murdered while repossessing a car on Thursday, September 7. 

Jones was on a mission to pick up a Jeep Cherokee on a short-term loan from a dealership from a woman who was in the process of moving. Jones’ sister Stephanie informed that the woman’s brother was helping her with the move when Jones showed up and was shot dead. 

Police tracked the alleged shooter, Dwayne Davis, 27, using a GPS device on the Jeep. Investigators tracked the vehicle the jeep, where Illinois State Police attempted to stop it. The Jeep then sped off before crashing on the Poplar Street Bridge, according to court documents. 

Police say Davis was spotted exiting the Jeep after the crash before throwing a gun off the bridge. 

Jones’ sister said her brother “had a big heart. He was a big, burly man who you might cross a street when you first saw him, but he would do anything to make someone smile."  

Stephanie Jones said Saturday that her brother loved his new wife, Chrysta, whom he married this spring. He enjoyed traveling the country on his motorcycle and reading. He is survived by an adopted adult son and a teenage daughter.  

"It is a huge loss for the people he loved and his family. He would drop everything and drive three states just to help us out," she said. "The world is a worse place today without him." 

Source: stltoday.com

Repo Business Booming 

Published: Friday, April 28, 2023

According to a recent report on rising delinquencies on subprime auto loans, the repossession industry is continuing to benefit, seeing a banner year as repos have continued to rise since the peak of the Pandemic in 2021. In March, the percentage of delinquent subprime auto loans increased to 5.3 percent, up from 2.6 percent two years ago. Various factors are at play, including rising interest rates, higher prices for used and new cars, and inflation pinching consumers across the board.

At the recent North American Reposessors Summit conference in Orlando, Florida, it was reported that repo companies are having a hard time keeping up with demand and finding drivers. “As the economy curves down, our industry curves up,” said Ben Deese, vice president at North Carolina-based Home Detective Co. The $1.7 billion industry primarily recovers assets like cars, trucks, and boats, all requiring skilled tow truck drivers.    

Speaking to this point with TIW, Jordan McIntosh of Rapture Enterprises of Burnsville, North Carolina, who services the Appalachian region covering several states, spoke of his current need for more drivers, noting that during the Pandemic a lower demand caused some of his agents to opt for unemployment benefits.  

He said, “We lost a lot of good agents, but fortunately had some good guys who saw the need to keep our company open. That’s what got us through until the volume started coming back. In January of 23’ we broke our record for the numbers of vehicles we picked up.” 

Anticipating this summer’s volume, McIntosh has bought five late model trucks in the last year and has been adding drivers "pretty much consistently." He said, “I’ve got seven drivers now, but to be honest with you, I could use seven more.” 

Source: Bloombergmotor1.com and Tow Industry Week

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