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Tow teams unite for tank rescue.
Certification isn't competence—real skill is proven on-scene.
Towing community bands together to help recover stolen truck.
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American Towman Magazine Presents the Week in Towing October 02 - October 08, 2024

Towing Community Bands Together to Recover Stolen Truck  

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By George L. Nitti

After 46 days, a tow truck stolen from Elizabeth Truck Center in Elizabeth, New Jersey was recovered. The truck, a 2024 Ford F-450 Super Cab wrecker with a Vulcan auto loader, was reported missing on July 9th and was eventually located in Atlanta, Georgia. Concerned about the theft, the towing community rallied together to assist in the search. “We decided it was crucial to get the word out ASAP,” said Joyce Powers, marketing director at the Elizabeth Truck Center. “Everyone in the towing community takes these things personally, and I knew we could count on each other to find the truck.”  

Sightings of the truck were first reported in the Bronx and Brooklyn. Initial leads came from tow truck operators who had spotted the vehicle and sent photos confirming its whereabouts. A private investigator was hired to assist in following up on the leads coming in. As the search continued, the truck was found to have been repainted from white to black and later even vinyl wrapped with a fake towing company name! 

A breakthrough came when the folks at Elizabeth Truck Center received a tip from an individual in Atlanta a couple of weeks later saying they spotted the truck. Despite some skepticism, the tipster provided photos that confirmed the truck’s identity and police were contacted. The recovery process was complicated though as the urgency of the police response was muted by other variables. Powers said, “It was challenging to secure the vehicle because in NYC and Atlanta, there is a lot of crime going on so our case wasn’t a top priority.”    

The turning point came when a tow truck driver named Tavon, a former Rockland County, NY resident now living in Atlanta, contacted Jim and revealed the truck’s location at an impound lot. Once the truck’s whereabouts was confirmed, the team coordinated with the impounding towing company and completed the necessary paperwork. Tavon worked with the team at ETC to get the truck from the impound lot and drove it back to Elizabeth. “He had been following the case closely online and was very familiar with the truck’s description,” said Powers. 

When Elizabeth Truck Center received the truck back it had been damaged. It was purportedly used for illicit activities as the thief, who was acting as a fake tow truck operator, didn’t know how to properly operate the wrecker. Powers gave thanks to the Elizabeth Police Department, whom she said “provided valuable support, including facial recognition efforts and fingerprint analysis” and the Officer of the Georgia Highway Patrol who arrested the perpetrator with a felony charge as well as a number of misdemeanors. 

But Powers particularly highlighted the comradery of the towing community to crack the case and bring the tow truck back safely. In a message online Steve Pesce Sr. wrote “Thank you Tavon and thank you to our brothers and sisters in the towing industry. I’m proud to be associated with these hard working individuals. When one is hurt we all feel the hurt. Be strong, be safe, and God Bless you.” 

  



American Towman Today - October 08, 2024
American Towman Today - October 08, 2024
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Building a Powerful Image: Insights from Steve Calitri

Published: Friday, October 04, 2024

Steve Calitri, creator of the American Towman Exposition, will host a live webinar on October 30 at 11 a.m., sharing his expertise on building a strong company image. Drawing from over 40 years of experience, Calitri will explain how the strategies used to make the American Towman Exposition an industry icon follow principles that can also help tow companies build a powerful image in the minds of the public, town and highway authorities.

Calitri emphasizes that every element in creating an image, from show events  and their promotion, to graphics on trucks and local-media publicity, must have a meaning and purpose. Calitri raises interesting questions at the start: how does the motorist identify with you, the towman, and how does your company identify with the motorist, and how your answers can inspire a new purpose in connecting with your community and building your image.

Webinar attendees will not only be inspired, but will gain practical insights to strengthening their company’s brand identity. To sign up, visit https://americantowman.com/academy.



Steve Calitri, creator of the American Towman Exposition, shares his strategies for building a strong, lasting image for tow companies at his upcoming seminar.

Staying Safe While Serving Storm Victims

Published: Wednesday, October 02, 2024

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By Brian J. Riker

As Hurricane Helene has wreaked havoc from Florida to Virginia, leaving a path of destruction in its wake, first responders and tow truck operators have sprung into action to assist those in need. I want to thank the selfless people that risk their lives to save others, protect property and help restore some sense of normalcy. At the same time, please do not let your desire to help override your common sense. Stop and think before taking any action so you can be most impactful and not get yourself in harm’s way.

Hidden Dangers of Receding Waters

As flood waters recede, and the cleanup process begins this week, please be aware of the hidden dangers found lurking around every bend. Water is one of the deadliest forces on Earth, and even as it recedes, it can leave behind very dangerous conditions.

Washed out or compromised roads can easily fail under the weight of your tow truck so always make sure you are still on solid ground. On this subject, never enter flowing waters as you have no idea what the ground is like beneath the water. Even standing waters can be dangerous due to downed power lines, ruptured underground gas pipes, sinkholes and much more.

Animal and Environmental Hazards

Wild animals and marine life will be displaced, just like humans, and may act strange or aggressive due to their stress and unfamiliar surroundings. Even domestic animals like dogs and cats can be dangerous after a catastrophe, so use extreme caution around any animal.

Risks Posed by Flood-Damaged Vehicles 

Flood damaged cars will quickly become biohazards with mold, pollutants and other toxins as the water drains away. Electric vehicles are known for their fire hazards after being submerged, especially in salt water, so unless you have special training on handling waterlogged EVs, leave those calls to other responders.

Speaking of biohazards, the flood waters will be heavily contaminated with human waste, chemicals, parasites, insects and other very harmful substances. Even the smallest break or cut in your skin can allow a microscopic pathogen to enter your blood stream with potentially deadly results.

Personal Safety Precautions 

Scammers and thieves will be everywhere, making your personal safety a top priority. Keep your head on a swivel and be wary of anyone that approaches you until you have made a positive identification and threat assessment. Your life is not worth a tank of diesel fuel or the cash in your wallet, so please be cautious as law enforcement and ambulances are few and far between.

Planning and Preparedness for Storm Response 

Prepare for limited services, especially food, fuel, lodging and medical services/medicines. Bring plenty of clean drinking water, first aid supplies/prescription medicines you may need, non-perishable foods and as much extra fuel as you can carry unless you have pre-arranged fuel for your services. It is advisable to carry extra oil, grease and some spare parts for your trucks, especially tires, as things will be damaged very easily until the roads are cleaned up and repaired.

Legal and Insurance Considerations 

Before deploying, double check with your insurance agent or underwriter to make sure you have appropriate coverage for the services you will be providing and the area you will be travelling to. Many commercial policies have mileage or distance restrictions, limiting you to a specific range from your domicile location. Claims that happen outside that range, especially if you are deployed to an area for an extended time, likely will be denied or not covered fully.

Same with legal operating authority. While working directly for an emergency management agency, such as law enforcement or FEMA is typically an exempt operation, towing salvage vehicles to the auction is not usually covered under any emergency declaration.

You most likely will need to be a fully qualified interstate motor carrier, including having US DOT and MC authority, qualified drivers, comply with hours of service and more. Based on previous large-scale disasters, some jurisdictions have required storm response towers have to obtain local operating permits and driver certifications, or have only waived these requirements for a very short time period. Please verify what credentials you will need, and what the local laws or other regulatory requirements are, before getting placed out of service or fined for trying to help.

In these challenging times, your contribution is invaluable, but it should never come at the cost of your safety. Take the time to assess each situation carefully and be prepared for the unexpected. Stay safe, stay smart, and thank you for your service. 

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By Don Lomax
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October 09 - October 15, 2024
An estimated 1/3 of Cotton Crops were lost due to Hurricane Helene's impact.

Hurricane Devastates Southeast Industries and Agriculture 

Published: Thursday, October 03, 2024

Hurricane Helene has left the U.S. Southeast facing a long-lasting humanitarian, economic, and environmental crisis. The storm ravaged key industries, including cotton, pecans, poultry, and timber. Cotton losses could reach up to 800,000 bales, or 5.5% of U.S. production. More than 100 poultry facilities were destroyed, and North Carolina’s quartz mining operations, crucial for semiconductor manufacturing, remain shut down.

Agricultural officials are concerned about the future. "The future of hundreds of agricultural operations across Georgia is uncertain," said Tyler Harper, Georgia’s Agriculture Commissioner. Poultry production was also hit hard, with Georgia Governor Brian Kemp reporting that "107 poultry facilities had been damaged or totally destroyed by the storm."

Helene also disrupted quartz mining operations in North Carolina, essential for producing high-purity quartz used in computer chip manufacturing. Companies like Sibelco and Quartz Corp. have shut their facilities indefinitely, further adding to the economic strain.

Power infrastructure has been severely impacted, leaving over 1.4 million customers without electricity. Environmental damage is widespread, with millions of gallons of sewage and hazardous chemicals flooding rivers. “We are seeing just catastrophic flooding,” said Gray Jernigan of MountainTrue, after witnessing the French Broad River flood Asheville.

As floodwaters recede, recovery begins, but the damage to agriculture, industry, and infrastructure could take years to overcome, with many farms and businesses facing an uncertain future.

Source: https://www.ttnews.com

Stellantis Recalls 200,000 Jeeps Over Fire Risk

Published: Wednesday, October 02, 2024

Stellantis is recalling 194,000 plug-in hybrid Jeep Wrangler and Grand Cherokee vehicles due to a battery fire risk. The recall affects 2020–2024 Wrangler 4xe and 2022–2024 Grand Cherokee 4xe models, including 154,032 in the U.S., 14,308 in Canada, 673 in Mexico, and 25,502 in other markets. Vehicles produced after November 16, 2023, are not affected.

The issue involves lithium-ion battery cells that may suffer from separator damage, potentially causing fires. Stellantis has reported at least 13 fires and two injuries so far. To address the issue, Stellantis will update the battery pack control module software.

Until repairs are made, owners should avoid charging their vehicles, as the fire risk is significantly reduced when the battery is depleted. They are also advised to park their Jeeps away from buildings and other vehicles. Affected owners will be notified when they can schedule repairs and can visit mopar.com/recalls or call 1-800-853-1403 for more information. This recall follows a federal investigation into fire risks in other Stellantis vehicles.

https://www.roadandtrack.com

NC Tow Company to Deliver Aid in Hurricane Recovery

Published: Tuesday, October 01, 2024

Auer Towing & Recovery LLC, an Ashland and Wooster, NC based towing company, is stepping up to assist in disaster relief efforts in the aftermath of Hurricane Helene. The company is accepting donations to bring essential supplies to those affected by the storm.

“We have empty trucks headed down, and that seems kind of pointless with so many in need,” said Megan Auer, co-owner of Auer Towing.

Auer Towing is sending two tow trucks to Tampa, Florida, to aid in vehicle recovery in areas hit hardest by the hurricane. The company was contracted by FEMA to help with relief efforts. According to FEMA, they partner with local businesses whenever practical during disaster responses.

With a third truck making trips between Ashland and the South, the company is collecting donations throughout the day on Tuesday and will continue accepting them even after their first departure. The trucks will stop at a Tennessee Emergency Management Agency shelter in Seymour to deliver supplies, with further deliveries continuing to Florida.

Hurricane Helene, a Category 4 storm that recently dissipated, left widespread damage across the southern U.S. The hurricane’s devastation has claimed 84 lives across Florida, Georgia, and the Carolinas. With storm systems still impacting the region, recovery efforts are urgent.

Auer Towing plans to have their trucks on the road by late Tuesday or early Wednesday, ensuring they deliver much-needed support quickly.

Auer Towing’s Facebook page lists the most needed supplies, based on conversations with those on the ground. “There are basically NO roads accessible and tons of rescues going in, which is why we plan to drop at Knoxville,” Auer posted on social media. “Anything not accepted there we will continue to take to FL and drop as we go through!”

Megan Auer expressed gratitude to the local community for their support, adding, “In a world that can be so tough, it’s great to see all the love for one another!”

For more information on how to donate or support the relief efforts, visit the Auer Towing & Recovery Facebook page.

Source: www.ashlandsource.com

California’s Advanced Clean Truck Regulations Face Criticism

Published: Monday, September 30, 2024

At an upcoming October 24 meeting, the California Air Resources Board (CARB) will address concerns over Governor Gavin Newsom’s Advanced Clean Trucks (ACT) regulations. Tow truck companies are seeking relief from regulations that have led to a shortage of medium to heavy truck chassis, essential for their business operations.

The ACT and the Heavy-Duty Omnibus regulations, which restrict the availability of combustion engine trucks, have outpaced the development of electric alternatives capable of meeting the performance and safety standards required for towing. Additionally, a malfunctioning credit trading market has failed to incentivize manufacturers to meet demand for combustion engines as electric models are not yet widely available.

Small businesses like Truck Body Sales, a Sacramento company that assembles tow trucks, are feeling the impact. Owner Brandon Neal warned that without access to truck chassis, they will soon be out of business, leaving fewer tow trucks to assist stranded motorists.

With towing trucks comprising less than 1% of California’s commercial truck market, manufacturers deprioritize their production. Towing industry leaders are calling for emergency vehicle classification for tow trucks to ensure the continuation of roadside assistance services, as more states consider adopting similar regulations.

Press Release: River City Communications

Fallen Towman Remembered for 'Safety Consciousness'

Published: Friday, September 27, 2024

Towman Troy Caldwell, who was remembered for his safety consciousness on the job, was killed Wednesday evening while working along Interstate 64 in Bath County, Kentucky. Caldwell, 54, was struck by a commercial vehicle near mile marker 124 while loading a vehicle onto a rollback. He was pronounced dead at the scene. 

Authorities have arrested the driver of the commercial vehicle, 29-year-old Shodmon Yuldashev of Brooklyn, New York, and charged him with tampering with physical evidence. According to Kentucky State Police, Yuldashev was allegedly watching YouTube on a tablet at the time of the crash and attempted to turn off and conceal the device when troopers arrived.

Fellow tower Bubba Johnson and long time friend at Jerry's Towing where Caldwell worked remembered him for his friendliness, passion and safety consciousness. 

“You never passed him on the road without him waving at you, and a few minutes later he’d be calling you,” said Johnson. “He was just a really upstanding guy, and he loved what he did.”

Johnson shared that Caldwell had a reputation within the industry for always prioritizing safety. Known as “Mr. Safety,” Caldwell was meticulous about wearing fluorescent gear and double-checking every detail while on the job.

“He was the one you’d want to lead your safety meeting,” Johnson added. “Troy was always willing to go above and beyond at accident scenes. It’s just a tough loss for everybody. It makes it harder as a tow operator to go out on the next call when you know a friend of yours lost their life doing the exact same thing."

As the investigation continues, the community remembers Caldwell as a man who was always there for others—on and off the road.

Source: www.wkyt.com

ShopXpo 2025 Expands with New Partnerships and Features

Published: Thursday, September 26, 2024

BodyShop Business and American Towman magazines will expand their partnership in 2025 to include ShopOwner magazine for promoting ShopXpo, a trade show for body shop and auto repair owners. Following a successful launch in June, ShopXpo will return June 26-28, 2025, at the Fort Worth Convention Center.

ShopXpo will feature a larger Garage Legends Auto Showcase, showcasing restored and classic cars, and expanded academy conferences covering electric vehicle (EV) maintenance and ADAS recalibration. The event will also honor BodyShop Business 1000 members, recognizing their longevity in collision repair, and present ShopOwner Trust Awards for excellence in customer relationships.

Mike Maleski, VP of Babcox Media, said the partnership continues after this year’s success, while publisher Dean Martin highlighted the expansion of the Body Shop 500 program to honor the 1000 longest-serving shop owners.

ShopXpo will be co-located with TowXpo Dallas/Fort Worth, American Towman’s trade show. According to Henri "Doc" Calitri, president of AT Expo Corp, attendees can easily access both shows, enhancing the experience.

For exhibit space information, contact Jimmy Santos at (800) 732-3869, ext. 204.

Source: www.bodyshopbusiness.com

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October 09 - October 15, 2024

Teamwork on the Tracks in Tank Recovery

Published: Wednesday, September 25, 2024

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By George L. Nitti

On September 12th, South Carolina tow companies pulled together to recover a tractor-trailer transport truck carrying a massive military tank on a mechanical lowboy after it got stuck on the railroad tracks and collided with a train. 

The local district police initially called Jim’s Towing of North Charleston for assistance who then summoned Princess Towing and Upright Towing to ensure they brought as much heavy-duty equipment to scene as they could to get the job done. Equipment included (2) 1150 Century rotators, rollbacks and lowboys.  

The recovery effort required precision, communication, and coordination between all parties involved, with Chris Benjamin, the lead operator for Jim’s Towing, spearheading the operation and Mark Honeycutt of Upright and Coleman Bayles of Princess Towing each bringing their respective teams. 

The situation was challenging because of the trailer that was stuck on the tracks. “Mechanical lowboys are more difficult to raise than hydraulics,” said Benjamin. “It’s not a simple task of raising the trailer and moving it off the tracks. By the time the driver realized he was stuck, he’d already spun the tires in a failed attempt to free the truck, leaving deep ruts in the ground.” 

With the trailer immobilized and damage to the tank evident, the towing teams had to act fast. However, protocol required that no one touch the tank until the military arrived to supervise the operation. “Once the military gave us the green light, we got to work securing the tank and moving the lowboy,” Benjamin said.  

As part of the clean-up, on one side of the tracks, the team had to secure the gun on the turret and reposition the tank with the rotators. They had to lift the deck of the lowboy up with the rotator so that they could put it on one of the tow company’s Landoll trailers. On the other side of the tracks, they used another rotator to assist with toolboxes and the deck of the lowboy, which they had to separate from its neck.  

“It broke the lowboy loose where the neck hooks to the deck,” noted Benjamin. 

Despite the complexities, the recovery went smoothly. “It was time-consuming but not particularly challenging once we got the teams working together,” Jim explained. “Having three teams on scene made the work a lot easier.” 

The success of the operation highlighted the importance of teamwork among towing companies. “It’s refreshing to know that when one of us gets in a bind, the others are ready to step in and help,” said Jim Conroy, owner of Jim’s Towing. “We all train together, and when a big job like this comes up, it’s crucial that we collaborate. All of us worked together to get the job done.” 

Train Trestle Derailment: Tackling a 250,000-Pound Recovery 

Published: Wednesday, September 18, 2024

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By George L. Nitti

Just outside Mentone, Texas, B&B Wrecker Service received a call that would test their heavy lifting skills. At 9:00 AM, the County Sheriff's Office requested help to recover a massive train trestle that had slipped off its trailer. The oversized load, weighing a staggering 250,000 pounds, was blocking the roadway. 

The trestle, part of a train's bridge structure, had been en route from Arizona to Houston. The driver had been following a permitted route through Texas, but as they passed through the remote stretch of Highway 302 near Mentone, the trailer drifted off the road, and when the driver tried to correct the course, the sheer weight and momentum of the load caused the trestle to shift. It came off its supports, separating from the dolly and coming to rest dangerously close to the roadside.  

Harvey Pierce, owner of B&B Wrecker Service, said, “We get called out for all kinds of recoveries, but I knew this one was going to be a real challenge. When they mentioned the size and weight, I called in backup.” 

After arriving with B & B 's two 50 ton rotators, nicknamed “Superman” and “King Kong,” Harvey quickly realized that even with their combined strength, a crane would be needed to lift the trestle back onto the trailer. 

As the team waited for the crane, they began preparing the site. However, the recovery wouldn’t go as smoothly as planned. The crane arrived with a shackle rated for 125,000 pounds—only half of what was needed to lift the full weight of the trestle. 

“I had told them exactly how much it weighed, but they didn’t factor in the I-beams that were part of the trestle structure. When they tried to lift it, it weighed over 186,000 pounds—way more than what they  were prepared for,” said Harvey. 

The job had to be paused as the crane team retrieved a stronger shackle. “If we had kept going with the wrong equipment, something could have broken. It could’ve been dangerous. I’m glad we all agreed to stop and wait for the right gear,” Harvey said.  

After hours of waiting, the right equipment finally arrived. With the stronger shackle in place, the crane operator could begin lifting the trestle. But this was only the beginning. Harvey’s team had to navigate their two rotators around the crane, positioning themselves with precision to assist with placing the dolly back under the trestle beam. 

“The hardest part was working around the crane. We had to lift the dolly, which weighed about 30,000 pounds by itself, while carefully moving the beam into position. It was a balancing act. We had to lift, swing, and guide everything into place,” Harvey recalled. 

They worked methodically, using air pressure and hydraulics to adjust the positioning of the beam inch by inch. The crane could only move the trestle about five feet at a time, so every adjustment had to be made with extreme care. 

Harvey credited the success of the recovery to the close collaboration between his team and the crane operators. “We were all on the same page. The crane operator, Cory—who was running our King Kong unit—and I, we had to communicate constantly. In these situations, everyone has stop-work authority, meaning if anyone thinks something’s unsafe, they can halt the entire operation. And that’s what we did.” 

The team developed a game plan that allowed the crane to make three major moves, lifting and shifting the trestle five feet at a time until it was back in place. The dolly was then carefully positioned underneath the beam, and once secured, the recovery was complete. The final touch was repairing the damaged air and electrical lines, ensuring the trestle could be safely transported the next morning. 

The client was more than satisfied with B & B’s service. They paid their invoice on the spot, recognizing the fairness of the bill and the quality of the service they received. “We don’t believe in overcharging,” said Harvey. “It was a complicated job, but we treat everyone like we want to be treated, and they appreciated that.” 

Delivery Truck on the Edge

Published: Tuesday, September 10, 2024

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By George L. Nitti

It was another busy day for Jeswald’s Auto Truck Service when a call came in from their dispatch office to pull out a delivery truck that had veered too close to the edge of a narrow gravel road in Bessemer, Pennsylvania, a small town about 40 minutes from Youngstown, Ohio where Jeswald’s is located. The truck had been navigating the one-lane road to make a delivery when a car approached from the opposite direction. The truck's driver tried to make room by moving to the side, but the gravel gave way, and the truck ended up teetering dangerously on the verge of rolling down into a creek. 

Jeswald’s lead tow operator Mark Ghrist, who has been in the towing business for 28 years arrived to the scene and observed the FedEx truck was hanging off the edge, with the driver-side front wheel suspended in the air. He said the vehicle was resting precariously on its rear axle, its high center of gravity making it a potential rollover risk if not handled correctly. 

“When I got there and saw it was on the verge of going down that little embankment, I knew I needed to stabilize it right away,” Ghrist said. “The front wheel was completely off the ground—I could spin the tire without it touching anything. If I’d just tried to winch it from the side, the whole truck could have toppled over.” 

Drawing on his training and experience, Ghrist was luckily able to employ a technique called the “Holmes Tree,” named after Ernest Holmes, the inventor of the wrecker. The Holmes Tree method involves using trees as anchor points to stabilize vehicles, a maneuver that has become a staple among trained tow operators, especially those who’ve taken advanced classes with programs like WreckMaster. 

Ghrist backed his 12-ton Century 2465 wrecker into position—a smaller truck than his usual rotator, making the recovery even more challenging. Using chains instead of straps due to the size of the trees, he set up snatch blocks to redirect the winch lines around two sturdy trunks, stabilizing the truck with a side pull that prevented it from tipping over. 

“I got excited as soon as I saw those trees. If they hadn’t been there, I’d have had to go with some kind of Plan B,” Ghrist said. “With the big rotator, I could have just picked up the whole truck and put it back on the road, but with the smaller wrecker, it’s a whole different challenge.” 

The setup was precise. One winch line pulled the rear axle sideways, while another winch line, rigged around the front leaf spring of the truck, pulled forward and sideways toward the trees. The maneuver worked perfectly, stabilizing the truck and allowing Ghrist to pull it back onto solid ground in about 20 minutes. 

Throughout the process, the truck's driver lent a hand, setting up chains and assisting Ghrist as much as possible. Once the truck was safely back on the road, the driver was able to continue his delivery without any further issues. 

“This recovery wasn’t the most complicated I’ve ever done, but it was different,” Ghrist reflected. “I like those narrow road recoveries—they always pose a challenge, and it feels great when everything goes exactly as planned.” 

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October 09 - October 15, 2024

Staying Safe While Serving Storm Victims

Published: Wednesday, October 02, 2024

Tow truck in water a60a9
By Brian J. Riker

As Hurricane Helene has wreaked havoc from Florida to Virginia, leaving a path of destruction in its wake, first responders and tow truck operators have sprung into action to assist those in need. I want to thank the selfless people that risk their lives to save others, protect property and help restore some sense of normalcy. At the same time, please do not let your desire to help override your common sense. Stop and think before taking any action so you can be most impactful and not get yourself in harm’s way.

Hidden Dangers of Receding Waters

As flood waters recede, and the cleanup process begins this week, please be aware of the hidden dangers found lurking around every bend. Water is one of the deadliest forces on Earth, and even as it recedes, it can leave behind very dangerous conditions.

Washed out or compromised roads can easily fail under the weight of your tow truck so always make sure you are still on solid ground. On this subject, never enter flowing waters as you have no idea what the ground is like beneath the water. Even standing waters can be dangerous due to downed power lines, ruptured underground gas pipes, sinkholes and much more.

Animal and Environmental Hazards

Wild animals and marine life will be displaced, just like humans, and may act strange or aggressive due to their stress and unfamiliar surroundings. Even domestic animals like dogs and cats can be dangerous after a catastrophe, so use extreme caution around any animal.

Risks Posed by Flood-Damaged Vehicles 

Flood damaged cars will quickly become biohazards with mold, pollutants and other toxins as the water drains away. Electric vehicles are known for their fire hazards after being submerged, especially in salt water, so unless you have special training on handling waterlogged EVs, leave those calls to other responders.

Speaking of biohazards, the flood waters will be heavily contaminated with human waste, chemicals, parasites, insects and other very harmful substances. Even the smallest break or cut in your skin can allow a microscopic pathogen to enter your blood stream with potentially deadly results.

Personal Safety Precautions 

Scammers and thieves will be everywhere, making your personal safety a top priority. Keep your head on a swivel and be wary of anyone that approaches you until you have made a positive identification and threat assessment. Your life is not worth a tank of diesel fuel or the cash in your wallet, so please be cautious as law enforcement and ambulances are few and far between.

Planning and Preparedness for Storm Response 

Prepare for limited services, especially food, fuel, lodging and medical services/medicines. Bring plenty of clean drinking water, first aid supplies/prescription medicines you may need, non-perishable foods and as much extra fuel as you can carry unless you have pre-arranged fuel for your services. It is advisable to carry extra oil, grease and some spare parts for your trucks, especially tires, as things will be damaged very easily until the roads are cleaned up and repaired.

Legal and Insurance Considerations 

Before deploying, double check with your insurance agent or underwriter to make sure you have appropriate coverage for the services you will be providing and the area you will be travelling to. Many commercial policies have mileage or distance restrictions, limiting you to a specific range from your domicile location. Claims that happen outside that range, especially if you are deployed to an area for an extended time, likely will be denied or not covered fully.

Same with legal operating authority. While working directly for an emergency management agency, such as law enforcement or FEMA is typically an exempt operation, towing salvage vehicles to the auction is not usually covered under any emergency declaration.

You most likely will need to be a fully qualified interstate motor carrier, including having US DOT and MC authority, qualified drivers, comply with hours of service and more. Based on previous large-scale disasters, some jurisdictions have required storm response towers have to obtain local operating permits and driver certifications, or have only waived these requirements for a very short time period. Please verify what credentials you will need, and what the local laws or other regulatory requirements are, before getting placed out of service or fined for trying to help.

In these challenging times, your contribution is invaluable, but it should never come at the cost of your safety. Take the time to assess each situation carefully and be prepared for the unexpected. Stay safe, stay smart, and thank you for your service. 

What’s the Meaning of 'Certified' Anyway?

Published: Wednesday, September 25, 2024

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By Randall C. Resch 

A week doesn’t pass when tow forum participants claim they’re certified tow truck operators. On an industry forum, I recently read a two-year tower claiming, “I got my on-line certificate.” I’m happy for his excitement and give him credit for attending a recognized course. However, he continued to say, “Now, I qualify as a certified first responder.” While I appreciate the tower's enthusiasm, his comments made me question what it truly means to be 'certified.’ 

In California, the Highway Patrol’s Tow Service Agreement (Section 8, Subsection A) states: 'The operator shall ensure tow truck drivers responding to calls initiated by the CHP are competent and have completed a Tow Service Advisory Committee (TSAAC) approved tow truck training program.' While the agreement emphasizes 'approved tow truck training,' it makes no reference to drivers being 'certified.' 

“Certified” means “guaranteed” or that someone is officially recognized. Earning a certificate is by no means an indication of competency or ability. Be it learning on-line or attending tow operator training, gaining a certificate only means “on paper” that the student operator attended a training course.  

While a Certificate of Completion indicates the operator student attended training, on-line learning doesn’t enlist the operators’ senses outside that of reading and writing. There’s no guarantee the operator has the skills or safety mindset to handle recoveries. 

Time in Grade 

A tow truck certificate in hand, at any level, is advantageous to new towers or those who’ve been in the trenches for a long time. While the certificate is evidence that formal training has been completed, true “certification” is the product of “time in grade.” True to any professional field, the successful passing of topic specific training suggests the student has attended recognized training that speaks to industry standard practices.  

That certificate, combined with hands-on experience “in the field,” helps to raise value as to the operator’s abilities and competencies. The simple passing of a training course has no bearing on an operator’s ability as seen working incidents in a proper manner.  

Actions Speak Loudest 

In thirty years of teaching operators serving the highway patrol and the law enforcement community, I know towers who can pass a tow operator’s course with flying colors, yet I’ve seen them at work, and I’ve not been impressed. On the other hand, I’ve met towers who struggle to read, write or comprehend the written word of towing and recovery, yet they can tow and recover any scenario to which they’re dispatched.  As an on-scene officer, I’ve seen many experienced operators with training certificates whose practices and techniques are still questionable. 

In today’s litigious society, when towers are unfortunately involved in some preventable injury, death, or property damage scenario, a plaintiff’s attorney is likely to rip them apart. Accordingly, there isn’t one single tow operator in this industry who knows everything there is about towing and recovery. In my fifty-plus years of industry play, I’ve learned that a little humility goes a long way when bragging about being ‘Certified.’  

Towers, don’t assume that a Certificate of Completion or passing a tow truck course alone makes you a qualified tow operator or recovery specialist. True competency is demonstrated through your actions on-scene. Maybe that small Certificate of Completion should emphasize not just completion but also reflect qualifications and competence.   

Specifically stated in the CHP’s Tow Service Agreement, Section 8, Tow Truck Drivers, Subsection B, is, “Completion and/or documentation of a tow truck driver’s training does not indicate a sufficient level of competence.”  That said, I push myself to try and learn something new every day! How about you? Although your certificate means you’re recognized for your achievement, it says nothing to your on-scene abilities. Bottom-line: get trained, then prove your worth.        

What is a DataQ Challenge?

Published: Wednesday, September 18, 2024 FMCSA Roadside Inspection 0c8e1


Brian J Riker

I’m sure almost everyone reading this has had an inspection from motor carrier enforcement sometime in their career, probably more than one, and likely at least one they felt was incorrect or unfair. I can say without a doubt there are plenty of instances where an officer was incorrect in their understanding of the regulations or what they were looking at on a vehicle.

Designed to help ensure accurate information in the SMS, the data quality challenge (DataQ), is a simple report to file and submit to the Federal Motor Carrier Safety Administration (US DOT) who will then forward it to the reporting agency for review.

Where this process is troublesome is in all states this request goes back to the issuing Agency, and in most states, the request for review goes back to the Officer that issued the violation. Keep this in mind when interacting with these Officers at roadside, as your professional demeanor may make all the difference in their willingness to work with you later on, either in Court or during the DataQ process.

Even when the Officer did you a “favor” and only wrote a violation on the inspection report instead of issuing a fine or citation, these violations still affect your safety score. This can result in increased insurance premiums or even a threat to non-renew your insurance because of a perceived deficiency in fleet safety. It is very important to understand the full impact of a citation or inspection report with violations noted. Often the impact is much greater than just the fine amount and/or inconvenience of being detained while inspected.

A good challenge begins with a detailed investigation, which starts during the inspection by asking the Officer to point out the violation to you so that you can fully understand what they are claiming. Most Officers are willing to point out the issue, however if they are not willing, do not try to force the issue.

If safe to do so, take plenty of pictures of the alleged defect (both close up and distant) being sure to make it clear you are still at the inspection location. These will allow an in-depth review of the alleged violation to determine if it is in fact a violation. Photos are key to a successful challenge either in Court or thru the DataQ process.

If you must make repairs or corrections before continuing, or even later at a repair shop, have the condition before and after the repair well documented to support your position that there may not have been a violation.

If a citation was issued along with the inspection report, wait until after trial to file your DataQ challenge. If the citation is dismissed or amended, then all you need to do is submit a copy of the court record with the DataQ challenge to have the report updated. The record will then reflect no violation, if dismissed, or an amended and reduced point violation if you were found guilty of a different charge.

If no citation was issued you can file a DataQ challenge as soon as you have gathered enough supporting documentation to prove that there was no violation at the time of the inspection.

Bottom line, we all make mistakes. It is on you as a professional to know the rules and regulations that govern your business. Knowing what is permissible goes a long way in avoiding inspections with violations, and when incorrectly accused of a violation, helping to set the record straight. Insurance companies are watching your DOT safety record closely so it is very important to challenge anything that may be incorrect. Your company’s survival may depend on it.

October 09 - October 15, 2024

Towing Community Bands Together to Recover Stolen Truck  

Published: Friday, September 13, 2024

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By George L. Nitti

After 46 days, a tow truck stolen from Elizabeth Truck Center in Elizabeth, New Jersey was recovered. The truck, a 2024 Ford F-450 Super Cab wrecker with a Vulcan auto loader, was reported missing on July 9th and was eventually located in Atlanta, Georgia. Concerned about the theft, the towing community rallied together to assist in the search. “We decided it was crucial to get the word out ASAP,” said Joyce Powers, marketing director at the Elizabeth Truck Center. “Everyone in the towing community takes these things personally, and I knew we could count on each other to find the truck.”  

Sightings of the truck were first reported in the Bronx and Brooklyn. Initial leads came from tow truck operators who had spotted the vehicle and sent photos confirming its whereabouts. A private investigator was hired to assist in following up on the leads coming in. As the search continued, the truck was found to have been repainted from white to black and later even vinyl wrapped with a fake towing company name! 

A breakthrough came when the folks at Elizabeth Truck Center received a tip from an individual in Atlanta a couple of weeks later saying they spotted the truck. Despite some skepticism, the tipster provided photos that confirmed the truck’s identity and police were contacted. The recovery process was complicated though as the urgency of the police response was muted by other variables. Powers said, “It was challenging to secure the vehicle because in NYC and Atlanta, there is a lot of crime going on so our case wasn’t a top priority.”    

The turning point came when a tow truck driver named Tavon, a former Rockland County, NY resident now living in Atlanta, contacted Jim and revealed the truck’s location at an impound lot. Once the truck’s whereabouts was confirmed, the team coordinated with the impounding towing company and completed the necessary paperwork. Tavon worked with the team at ETC to get the truck from the impound lot and drove it back to Elizabeth. “He had been following the case closely online and was very familiar with the truck’s description,” said Powers. 

When Elizabeth Truck Center received the truck back it had been damaged. It was purportedly used for illicit activities as the thief, who was acting as a fake tow truck operator, didn’t know how to properly operate the wrecker. Powers gave thanks to the Elizabeth Police Department, whom she said “provided valuable support, including facial recognition efforts and fingerprint analysis” and the Officer of the Georgia Highway Patrol who arrested the perpetrator with a felony charge as well as a number of misdemeanors. 

But Powers particularly highlighted the comradery of the towing community to crack the case and bring the tow truck back safely. In a message online Steve Pesce Sr. wrote “Thank you Tavon and thank you to our brothers and sisters in the towing industry. I’m proud to be associated with these hard working individuals. When one is hurt we all feel the hurt. Be strong, be safe, and God Bless you.” 

  

A Father’s Tribute: Honoring Austin Gayne, A Fallen Towman 

Published: Tuesday, September 03, 2024

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By George L. Nitti

Three years ago, Austin Gayne, a young tow truck driver, was struck and killed on the side of State Road 408 in Orlando. His father, Danny Gayne, has since dedicated himself to raising awareness about roadside safety and honoring his son’s legacy through a specially wrapped tribute truck – a 2011 Dodge 5500 Service Truck.  

Austin’s father Danny Gayne has been in the towing industry for nearly 35 years, a career he loved and shared with his son. From a young age, Austin was involved, riding along in a tow truck and participating in the work his father did. Danny recalls how, even as a child, Austin was eager to help, often hanging out of the truck window, wanting to jump out and join his dad at accident scenes. 

Austin’s passion for the job led him to work for Johnson’s Wrecker Service in Orlando. Tragically, on February 26, 2021, his life was cut short when he was struck while on duty. He spent 27 days in the hospital, fighting for his life, but ultimately succumbed to his injuries. “It’s the worst phone call I’ve ever received,” Danny says. “He went through hell. He fought as hard as he could.” 

A Tribute Truck: Austin’s Legacy on Wheels 

To cope with the grief and keep his son’s memory alive, Danny transformed his business. He renamed it ADG Road Service, after his son, Austin Daniel Gayne, and commissioned a special wrap for his 2011 Dodge 5500 service truck. The truck is covered in vibrant graphics, including images of Austin and messages promoting the “Slow Down, Move Over” law. 

“The response has been amazing,” Danny says. “People honk, ask questions, and want to know Austin’s story. It’s become an incredible educational tool because people don’t think about the danger until they see his face on the side of that truck.” 

A New Focus: Service Work Over Towing 

Though Danny has a lifetime of experience in towing, he no longer feels safe operating large wreckers. “I get an eerie feeling every time I step out onto that white line,” he says. “All I can think about is my son.” Now, Danny focuses on roadside service work, assisting broken-down tractor-trailers along busy highways like I-95 and I-4. He continues to face the dangers of working roadside, where he continues to repeat that a six-inch white line is often all that separates him from speeding traffic. 

The Fight for Awareness and Change 

Danny’s mission goes beyond personal healing; it’s about saving lives. He points out that in Florida, if a driver isn’t under the influence of drugs or alcohol, striking and killing someone on the roadside is often treated as just a traffic accident with no severe consequences. 

To raise awareness, Danny hands out postcards featuring Austin’s story and information about the “Slow Down, Move Over” law. The wrap on his truck sparks conversations wherever he goes, from rest stops to truck stops. “People see the truck and they want to know why,” Danny explains. “It’s a reminder that we’re all human, and it could happen to anyone.” 

Danny still finds it hard to walk out of his house every morning and see Austin’s face on the side of his truck. But in a way, it’s also comforting. “Now I get to ride around with my son every day,” he says. “I see him, and he’s right there with me.” 

The tribute truck is more than a memorial; it’s a mobile message urging drivers to pay attention and show respect for those who risk their lives on the roadside. For Danny Gayne, it’s a daily reminder of his son’s legacy, a heartbreaking loss that turned into a mission to prevent future tragedies. Through the truck, Austin continues to light up the roads, spreading a message of safety, awareness, and love. 

Cookie Monster on the Road  

Published: Wednesday, August 28, 2024

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By George L. Nitti 

On the west side of the Beltway in Brooklyn, Maryland, Big Ben’s Towing (BBT) has gained a reputation for its reliability, heavy-duty capabilities, and distinctive eye-catching tow trucks.  

“We started as a repo company in 2012,” says Jesse Dishman, the owner of BBT. “But we gave that up about five years ago. Now, we’re fully focused on towing, and it’s been the right decision.” 

Today, BBT has been securing large contracts, including a recent one worth over $1,000,000 annually.  Dishman credits much of their growth to their reputation and to the team he’s built. “It’s all about having the right guys and paying more for labor to get the best in the area,” he explains. 

But beyond the contracts and the heavy-duty work, it’s their branding that makes them stand out. One attention grabber in their fleet is the "Cookie Monster"—a tow truck that’s memorable for its bright, bold, splashy graphics.  

The "Cookie Monster," which appears on their 2018 Freightliner with a Custombuilt 16-ton body, is adorned with vibrant white, blue, and green graphics, the large logo 'BBT' and the beloved Sesame Street character, which his kids chose. The design was executed by Illusion Wraps of Fredericksburg, Virgina. 

"You give them a character and they will hand draw it," notes Dishman.

The decision to use such distinctive graphics was about creating something memorable that would stick in the minds of their customers. “It’s all about memorability,” Dishman says. “When you’ve got a truck that people can remember easily, it makes a big difference.” 

Dishman was inspired to create his memorable graphics from the company that he bought it from, whom he recollected gained a lot of attention for their cartoon of Clifford the Big Red Dog.

“Every time a customer had something big or serious going on, they’d call this company and say, ‘You better take that big Clifford the Big Red Dog truck out there,’” Jesse recalls. “So I thought, why not keep that going? Now, when people see our trucks, they remember them." The ‘Cookie Monster’ has even been sent to Jersey for contract work, where it's become well known amongst a number of shops.

The "Cookie Monster" has played a significant role in building BBT’s identity. “There are a lot of other cartoons out there, but we thought we had a good character with this one,” Jesse says. “It’s really helped us stand out.” 

On the side of the truck is the slogan: "Count your Cookies. Not Your Problems." 

As your list of complaints grows, may this great piece of advice give comfort and a positive mindset to turn things around and promote the right perspective.

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October 09 - October 15, 2024

Inflatable Air Bag

Published: Friday, July 12, 2024

inflatlable airback 88e10

Steck Manufacturing Introduces the EasyWedge Inflatable Air Bag Three-Pack Combo. 

Key Features: 

-- Durable & Multi-Use: Ideal for emergency vehicle access, vehicle repair, construction (window and door fitting), appliance leveling, DIY home use, and more. 

-- Three Sizes Included: Perfectly sized for various markets and applications, with individual bags also available. 

-- Compact & Lightweight: Easy to insert into tight spaces, non-marring design protects surfaces, trims, and finishes. 

-- Heavy-Duty Construction: High-frequency sonic welded edges ensure long-lasting durability and a tight seal. 

-- Ease of Use: One-handed operation with precision inflation control and quick deflation. 

-- Versatile Tool: Essential for towmen, vehicle repair professionals, contractors, and more. 

-- Reliable Solution: Great for accessing hard-to-reach areas during lockouts, auto repairs, and building construction. 

For more information, visit: steckmanufacturing.com 

All-New ZEON XD Winches

Published: Wednesday, June 12, 2024

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Warn Industries has introduced the all-new ZEON XD winches for trucks and SUVs, marking a significant upgrade from their previous ZEON winch model. Leveraging over a decade of experience, the ZEON XD is part of Warn's Premium Series and is designed, engineered, tested, and assembled at their ISO-quality-certified facility in Clackamas, Oregon. This winch features a new high-performance electric motor and gear train, achieving a best-in-class line speed of up to 40 ft/min.

The ZEON XD is available in two capacities, 10,000 lb. (ZEON XD 10-S) and 12,000 lb. (ZEON XD 12-S), both equipped with Spydura synthetic rope. The winch boasts enhanced IP68 and IP69K waterproof ratings, corrosion-resistant fasteners, full-metal armor for protection, and the most efficient three-stage planetary gear train to date. Additionally, it includes a corded waterproof remote and HUB wireless receiver for remote control via the WARN HUB app.

For durability and reliability, the ZEON XD features a large-diameter aluminum-alloy drum to reduce stress on the rope, the strongest through-drum rope attachment, and an ultra-reliable Albright contactor for electrical control. The winch also offers a limited lifetime warranty on mechanical components and seven years on electrical parts, supported by Warn's global service network.

For more information, go to https://international.warn.com/

Bi-Directional Pneumatic Air Hammer

Published: Tuesday, May 21, 2024

airstrike small 48555

The AIRSTRIKE -  Bi-directional Air Tool. From fleet repairs to heavy equipment, its 3,000 blows per minute deliver maximum power. 

Durable, compact, and loaded with accessories, this is the ultimate pneumatic hammer and puller you need in your tool kit.  

Applications 

Quickly pull stuck fuel injectors 

Remove diesel/gas NOx & particulate sensors 

Pull stubborn oil tubes & stuck oil seals 

Attach to locking pliers for popping stuck fasteners and more 

Loosen hydraulic fittings 

Remove stubborn nuts and bolts without thread galling 

Remove harmonic balancers 

Bust seams of spot welded bonded panels 

Hem narrow window flanges

View more details here: https://steckmfg.com 

 

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October 09 - October 15, 2024
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October 09 - October 15, 2024
One of the suspect's in the murder of the repo man was set free on a $75,000 bond.

Suspect Granted Bond in SC Repo Man Murder

Published: Monday, September 16, 2024

Essence Jackson, one of two people charged in the fatal shooting of Steve Hughes, a Lexington County, South Carolina repo man, was granted a $75,000 bond on Wednesday after nearly three months in jail. Jackson, 19, will be under house arrest with electronic monitoring, except for work and medical appointments.

Jackson and her brother, Raheem DeAngelo Jackson, 20, were arrested in connection to Hughes' death during a June repossession. Hughes, well-known in local Facebook groups, was found shot in his tow truck.

Jackson’s attorney, state representative Seth Rose, argued that she did not pull the trigger and had no prior record, describing her as an “impeccable person.” However, Hughes' daughter, Stephanie, accused Jackson of walking past her dying father without helping.

Judge Thomas Cooper granted bond, emphasizing the need to weigh both sides. Raheem Jackson remains in custody without bond.

Source www.msn.com

Tow Companies See Surge in Car Repossessions

Published: Monday, July 22, 2024

It's been a busy year for repossessions with car seizures in the US increasing by 23 percent compared to the same period in 2023, according to recent data from Cox Automotive.

The figures reveal that repossessions have now returned to pre-pandemic levels, having experienced a sharp decline in 2021 and 2022, before starting to climb again in 2023. Based on the current trajectory, it is projected that 1.6 million vehicles will be seized by the end of 2024, a significant increase from the 1.1 million repossessions in 2021 and 1.5 million last year.

The surge in repossessions is advantageous for tow truck companies across the nation. As more vehicles are seized, the demand for towing services has skyrocketed, Companies like Jerr-Dan are seeing increased business as they provide the essential services needed for the growing number of repossessions.

Cox Automotive does not anticipate a reduction in repo rates to the lows of 2021 in the near future. Instead, it forecasts that repossessions will rise to 1.7 million in 2025, a level not seen since 2019, and could reach 1.8 million annually from 2026 to 2029. This sustained increase in repossessions ensures a steady demand for tow truck services, benefiting the industry.

Source: www.carscoops.com

Auto Loan Delinquency Continues to Rise  

Published: Wednesday, May 01, 2024

A study by attorneys at Thompson Consumer Law Group analyzed 2022 and 2023 auto loan data from the Federal Reserve Bank of New York to see which states had the highest percentage of auto loan balances delinquent for more than 90 days. Their results showed it’s not only a problem everywhere but it’s increasing. 

Between 2022 and 2023, the percentage of auto loan balances over 90 days delinquent in America increased from 3.81% to 4.2%, and every state experienced an increase.  

The study showed these states with the highest percentage of auto loan balances delinquent: 

Mississippi: 6.77; Alabama: 6.05%; Georgia: 5.71% Louisiana: 5.69%; Indiana: 5.29%; Hawaii: 5.24%; Michigan: 5.24%; Delaware; 5.2%; South Carolina: 5.2%; North Carolina; 5.14%. 

A lending officer at Michigan First Credit Union says he sees delinquent payments steadily climbing.  

Jeff Fitrzyk, their chief lending officer, said, “We’re also seeing an increase in repossessions, both voluntary and involuntary,” he added, noting people are dealing with inflationary pressures that demand their immediate attention and one of the things that often falls behind are auto loans, which seem to be returning to their pre-COVID levels. 

Source: www.macombdaily.com

Towman Murdered in Florida 

Published: Wednesday, April 17, 2024

Towman Juan Garcia, 39, owner of JL Towing, was murdered late Wednesday, April 10, in what police authorities are investigating as a connected crime involving another woman who was carjacked and murdered as well.  

Garcia was killed at a house just before 10 p.m. Wednesday night. It was one day before Katherine Aguasvivas was kidnapped in a separate crime. At the house, Orange County deputies said more than 100 10 mm shell casings were found. WESH2’s Tony Atkins personally saw more than 80 markers from just outside the house and crime scene. 

Seminole County Sheriff Dennis Lemma said the green Acura seen in the kidnapping video showing was the same vehicle Garcia and his company towed from an Orange County apartment complex at some point last month. 

Lemma also said rounds both in Garcia’s murder and where Aguasvivas’ body was found in Osceola County matched one another. 

“At the scene, there are more than 100 rounds, but a good percentage of those rounds on the ground are 10 mm, the gun used in the murder of our victim that we found burnt up in the vehicle in Osceola county,” Lemma said. 

At last check, the suspect or suspects in the Taft shooting are still on the run. 

Source: wesh.com

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