The Week's Features
Show floor crowds were robust all weekend.
City suspended three companies with alleged ties to Gasper Fiore
Colors and shapes work together in an explosive backdrop
Provides additional storage for certain medium-duty wreckers
DeFalco’s recovers leaking overturned gasoline tanker
Digital Edition
Click Here
Events
AT ShowPlace
Las Vegas, NV.
May 9-11, 2018
Tow Expo Dallas
Dallas, TX.
August 16-18, 2018
AT Exposition
Baltimore, MD.
Nov. 16-18, 2018
Don't Miss It!
Customer service has become a lost art. How often does your business even get a thank you nowadays? In his Management Conference seminar, “Putting the ‘Service’ Back in Customer Service,” Don K. Hudson of Troy Auto Care will share his ideas. His tow company has won several awards, including the prestigious “Service Providers of Excellence Award" from AAA for five years in a row. His session will take place at Tow Expo-Dallas, August 16-18, at the Gaylord Texan Resort & Convention Center in Dallas, Texas. towexpodfw.com

atshowplace.com
logotype
Translate Language  
American Towman Magazine Presents the Week in TowingMay 23 - May 29, 2018
hd-illus

Towing Bikes with a Quickness

0 bb480By George L. Nitti

Cyclone Motorcycle Transport of Euless, Texas, was formed 12 years ago by Fetch Daniel and her husband, Tom Faoro. They are among few licensed tow companies focused strictly on hauling motorycles and scooters, going as far as 350 miles to bring a bike and rider home.

"My husband went for a ride to Shreveport, Louisiana, with $80 in his pocket," Daniel said recently. "He and his friend ended up winning enough money to buy themselves motorcycles. One year after Tom bought his Harley, it wouldn't run and so we started thinking about a business hauling motorcycles.

"After doing the research," she said, "we realized there was a need, and (it) was motorcycle roadside assistance."

The company logo of a white cyclone, twisting upward, is the defining feature of their 6x12 enclosed black Haul Mark trailer pulled by a 2013 Toyota Tundra.

"My sister and I were brainstorming ideas for a company name and she said, 'Cyclone,' " Daniel said. "We are pretty quick to get where we are going. Also there was a Cyclone motorcycle."

Quickness of service is not their only attribute, as they pride themselves on the entire customer service experience.

"We are different: reliable, upfront, professional, helpful," Daniel said. "Our drivers have been with us for many years, and they truly see the people behind each call. We appreciate the chance to help whenever we can."

The trailer is outfitted with an e-track and a Condor chock.

"We use ratchets with special hooks and soft ties to do a four-point tie-down," Daniel said. "We added cameras inside the trailers to keep an eye on everything while moving. The e-track allows for moving additional chocks for multiple bikes or the straps for different size bikes."

Cyclone provides 24-hour service as well as emergency roadside assistance for services such as gas replacement, a non-starting engine, and even pick-up after a late night out.

"We respect all makes and models ... a bike is a bike," Daniel said. "We don't care what you ride, we care that you ride."

Brag @ TIW! Should your truck be featured here? Send a few pics and your contact information to the editor at bdooley@towman.com. You might even be selected to go in print, too, in American Towman magazine!
Translate Page
Contact Us

WreckMaster President Justin Cruse said that the WreckMaster Convention will bring together towers from all over North America to provide a unique and beneficial opportunity to broaden knowledge.
© 2018  Tow Industry Week/American Towman Media, Inc.