The Week's Features
Show floor crowds were robust all weekend.
City suspended three companies with alleged ties to Gasper Fiore
Colors and shapes work together in an explosive backdrop
Provides additional storage for certain medium-duty wreckers
DeFalco’s recovers leaking overturned gasoline tanker
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Customer service has become a lost art. How often does your business even get a thank you nowadays? In his Management Conference seminar, “Putting the ‘Service’ Back in Customer Service,” Don K. Hudson of Troy Auto Care will share his ideas. His tow company has won several awards, including the prestigious “Service Providers of Excellence Award" from AAA for five years in a row. His session will take place at Tow Expo-Dallas, August 16-18, at the Gaylord Texan Resort & Convention Center in Dallas, Texas. towexpodfw.com

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American Towman Magazine Presents the Week in TowingMay 23 - May 29, 2018
hd-road

A Bridge Too Low

0-Low Bridge-TIW-15 copy 7e7fdby Jim "Buck" Sorrenti

Ron Arrowsmith founded Arrow Towing in 1975. Ron's son Brad has been the sole owner since 2004. Arrow has served Omaha, Nebraska, and the Council Bluffs, Iowa, metro area for more than 40 years, and works with law enforcement in recovery and incident management situations. Operations Manager Tony Carr has been with Arrow since October 2009.

On September 29, Arrow was contacted by the Omaha Police Department to respond to an intersection where a low bridge knocked out a mixer in Metro Omaha.

"A mixer fully loaded with concrete," Carr informed, "struck a low bridge and went over on its side. The bridge wins by knockout, but sustained some damage in the process."

Carr, along with operators Tim Hendershot, and Steve Novak, responded with Carr's new 2018 Jerr-Dan 50/60 60-ton JFB rotator and their 1994 Pierce Dash heavy rescue incident response truck: a walk-in heavy rescue unit equipped with airbags, cribbing and additional tools.

Once the Arrow recovery team arrived they did their review, put down some quick dry absorbent to soak up the leaking fluids and decided on a plan of action.

"The bridge was too low to upright the mixer where it went down," Carr explained, "so we had to first drag it out from under the bridge to give us some working room."

They rigged a chain around the back-end of the mixer and carefully dragged it out from under the bridge first. Once they had enough room, they re-rigged the chains around the mixer barrel for uprighting.

Once the mixer was back on its wheels, they disconnected the rigging and secured the mixer to the undereach of the Jerr-Dan rotator and transported it to Arrow's Omaha facility.

Show Yours @ TIW
Do you have a recovery to share with TIW readers? Send some pics and info to our Field Editor Jim "Buck" Sorrenti at jimchaos69@yahoo.com; your story may even be selected for print in American Towman magazine!
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