The Week's Features
Company borne from owner’s motorcycle that wouldn’t run
Associatio nwants to pay drivers $100 more per tow
New line of decals and T-shirts now available
Absorbents help clean up the mess on Route 24
New space increases capacity more than 50-percent
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American Towman Magazine Presents the Week in TowingOctober 18 - October 24, 2017
With its new facility, ALS Resolvion said that it has increased capacity by more than 50 percent. The new space also includes expanded training facilities more room for IT infrastructure.

ALS Resolvion Moves to New Facility

Repossession management and skip-tracing services provider ALS Resolvion recently moved into a larger facility in Charlotte, North Carolina.

With its new facility, the company stated that it has increased capacity by more than 50 percent. The new space also includes expanded training facilities and more room for IT infrastructure.

"With our new facility we will drive better operating results and efficiencies and our clients will gain a better experience as well. Our success has brought growth," said Jose Mendiola, ALS president.

"We simply outgrew the old facility and took the appropriate steps to ensure our new facility will meet our expansion needs over the next 10 years," Mendiola said.


10K+ Have Completed RISC’s Program

Recovery Industry Services Co. recently tabulated that it has certified more than 10,000 industry professionals for completing its Certified Asset Recovery Specialist and CARS-FC certification program.

RISC insisted that finance companies, forwarders and repossession professionals have sought standardized training programs and reporting to internal and third party auditors as well as the Consumer Financial Protection Bureau. The industry's focus on compliance has created a surge in the number of companies that require CARS certification for all employees.

"Since June, more than 3,000 individuals have become CARS certified, with another 2,800 professionals currently preparing for the exam," RISC founder Stamatis Ferarolis said.

"By the end of Q3, the nation's five largest forwarding companies had certified all of their employees with CARS-FC, and more than 600 repossession companies have begun the process of having all their employees, not just their drivers, CARS trained," Ferarolis continued.

"We are proud to be the only compliance certification program accepted nationwide by all lenders and forwarders," he went on to say.

This spring, RISC created the Certified Asset Recovery Specialist-Forwarding Company (CARS-FC) training program as an extension of the industry standard CARS program. CARS-FC consists of a comprehensive set of applicable laws and regulations specific to forwarding company personnel to provide standardized training in all areas of compliance.


Companies to Settle [b]SCRA Violations

The United States Department of Justice announced recently that Westlake Services LLC and its subsidiary, Wilshire Consumer Capital LLC, have agreed to pay $760,788 to resolve allegations the companies violated the Servicemembers Civil Relief Act by repossessing 70 vehicles owned by SCRA-protected servicemembers without obtaining the required court orders.

The Justice Department sued the companies in United States District Court for the Central District of California.

The United States' complaint alleged that Westlake and Wilshire repossessed vehicles in violation of laws requiring lenders to obtain a court order before repossessing a covered servicemember's motor vehicle. The complaint alleged the companies failed to check the Defense Manpower Data Center database to determine whether customers were SCRA-protected servicemembers before repossessing vehicles without a court order.

The settlement agreement requires that Westlake and Wilshire pay $10,000 per violation to each of the affected servicemembers, plus an amount to compensate them for any lost equity they suffered in the repossessed vehicle, plus interest. The companies must also repair the credit reporting of all affected servicemembers and pay a $60,788 civil penalty to the United States.

The companies also agreed that they would not repossess an SCRA-protected servicemember's vehicle without obtaining a court order or valid SCRA waiver in the future and that they would implement enhanced policies and procedures and training to ensure compliance with SCRA requirements.


Man Arrested for Firing at Agent

A repossessor was shot at on Oct. 3 while repossessing a vehicle in White, Georgia.

According to a police report, a Bartow County (Georgia) Sheriff's officer was dispatched to a residence after receiving a call about shots being fired. The officer met with the repossessor, Brett Smith, who was at the location to repossess a vehicle.

Smith explained that he exited his truck to get better cell phone reception and heard a shot over his right shoulder and a man yelling in his direction.
Smith said that he turned around to see Donald Liotta on the balcony of the house next door with a shotgun.

He said Liotta told him that if he didn't leave he was going to shoot and kill him.

The officer had a conversation with Liotta, who confirmed that he did shoot a shotgun at Smith and threaten him. He was arrested, charged with making terroristic threats and transported to Bartow County Jail.

Mississippi AG Subpoenas [b]Credit Acceptance

For the second time in about a year, Credit Acceptance is dealing with an attorney general subpoena.

The finance company acknowledged Oct. 6 through a filing with the Securities and Exchange Commission that it received a subpoena from the Mississippi attorney general on Aug. 14. Credit Acceptance said the subpoena is relating to the origination and collection of non-prime vehicle installment contracts in the state of Mississippi.

"We are cooperating with the inquiry and cannot predict the eventual scope, duration or outcome at this time," the company said in the filing. "As a result, we are unable to estimate the reasonably possible loss or range of reasonably possible loss arising from this investigation."

The matter in Mississippi arrived 16 months after Credit Acceptance revealed a similar situation originating from the top law enforcement officer in Maryland.

Senior vice president and treasurer Doug Busk touched on that matter during Credit Acceptance's conference call when the finance company discussed its second-quarter results.

"In terms of the collection practices, being in business as long as we have, we've been focused on doing things right from a regulatory perspective. So we assess the (Consumer Financial Protection Bureau's) position on that and really anything else and make changes to our business if we think it's necessary to meet their expectations," Busk said.


Ill. Man Booked on Two Felony Charges

A 40-year-old Wilmington, Illinois, man finds himself facing a pair of felony charges in connection with an unusual crime.

Robert A. Brown was arrested charged with intimidation and criminal damage to property.

According to court documents, Brown threatened to harm a man who came to repossess a vehicle on September 24. Brown "without lawful authority, knowingly communicated a threat to go in his home, get a weapon and be ready to use it against (the man)," court documents state. The repo man showed up with a court order to take possession of a car.

The complaint also states that Brown took out his frustrations against a flatbed tow truck, causing somewhere between $500 and $10,000 damage to the tow truck.

The Wilmington Police Department was called to the scene and officers took Brown into custody and his bond was set at $50,000. Jail logs show Brown spent about 14 hours in the county jail before being released on a personal recognizance bond. A judge ordered Brown's release despite the objections of the Will County State's Attorney's Office, online court records reflect.

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