The Week's Features
Tow Expo Dallas' winning trucks are highlighted
Towman Scott Shover is being called "a guardian angel"
Redi-Letters' lighted signs easily mount on wreckers
Suspending auto repos of clients impacted by Hurricane Harvey
Or, do government controls actually work?
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Tow Expo Dallas
Dallas, TX.
August 17-19, 2017
AT Exposition
Baltimore, MD.
Nov. 17-19, 2017
AT ShowPlace
Las Vegas, NV.
May 9-11, 2018
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In his seminar, "Dispatching, GPS and Mapping Innovations," Todd Althouse of Beacon Software will take a look at how a dispatch office has changed in the last 20 years. He'll review modern tools available to dispatchers, such as GPS locations, PTO activity, computer-assisted dispatch for driver recommendations and much more to improve efficiencies. This Management Conference seminar will take place at the American Towman Exposition, November 17-19 at the Baltimore Convention Center in Baltimore, Maryland–register today!

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American Towman Magazine Presents the Week in TowingSeptember 20 - September 26, 2017

City, State
RATES
Midwest:
Waterford, MI
$140
(Pop. 72,166)
South:
Auburn, AL
$85
(Pop. 56,908)
East:
Terre Haute, IN
$75
(Pop. 60,785)
West:
Loveland, CO
$135
(Pop. 72,651)
Light-Duty nonconsensual tow rates as provided by Police Towers of America.
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Prepare for Nightmare Scenarios

tbando 68871By Randall C. Resch

Let's say you're dispatched to the scene of a fatality accident. You're an experienced tower with many years experience under your belt and you think you've seen it all.

You arrive on-scene; a plain-clothes person approaches you and identifies himself as a police captain and the scene's Incident Commander.

Just over the captain's shoulder are two totally destroyed vehicles, both are burned and blocking rush-hour traffic. One vehicle's a 1-ton truck loaded with paint, while the other a small sports car now resting upside down and completely incinerated. Also on-scene are paramedics, fire, hazmat and the coroner.

Oh, yeah ... also present are three local news station set-up for camera action 50-yards away.

Your experience tells you something's not the norm here.

The coroner and captain explain there's a burned victim still within the upside-down vehicle. The victim is well-known as a popular tennis coach at a local high school who was on his way home after school.

As the captain completes his forensic interpretation of the crash, he looks you smack dead in the eye and asks, "We'd like you to load the sports car upside down, with the body in it, and take it to your tow yard. The fire department's rescue team will extricate the body at your yard where it's inaccessible to the media."

This very scenario occurred in a southern California beach community. It was way beyond the norm of load-and-go operations of a typical accident scene, especially for fatality scenes where victims are commonly removed at the scene.

In this scenario, two separate tow companies responded to this accident differently.

Company A dispatched a driver with less than a year's experience. When he heard the captain's speech, he immediately declined the call stating he'd never done anything like that before and his company also had a policy to not load vehicles upside-down on a carrier. The captain thanked Company A and requested another company.

Company B arrived and immediately accepted the special request. Under direct approval and supervision of the police and coroner, the vehicle was loaded and transported to the extrication site.

As the victim was a high-profile personality and the media had set-up with intentions to film removal of the victim's body, the captain felt there would be total loss of dignity in protecting the victim's identity. He made the decision to move the vehicle to protect against the media filming the removal.

If you were called to this situation, are you the tower who will have the experience, sensitivity and decorum in order to get the job completed?

Most professional towers are a special breed with a willingness to serve. I wouldn't necessarily fault the young tower of Company A for admitting he didn't have the training, experience or intestinal fortitude to handle this kind of scenario. Under the conditions, his decline to serve was appropriate.

In serving law enforcement, how would you have handled the same situation?

Think about it.

Randall Resch is American Towman's and Tow Industry Week's Operation's Editor, a former California police officer, tow business owner and retired civilian off-road instructor for Navy Special Warfare. Randall is an approved instructor for towers serving the California Highway Patrol's rotation contract. His course is approved by the California law enforcement community. He has written over 500 industry-related articles for print and on-line. Randall was inducted into the International Towing & Recovery Hall of Fame in 2014.
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Dangers of the Three-Wheel Technique

dangercopy 129a4By Randall C. Resch

While I understand the safety side of towing, using techniques that aren't sanctioned by the industry brings question as to their origin. But in order to extract a vehicle from a parking space quickly, a new technique has made its way to the towing forefront; enter "The Three-Wheel Technique."

It's the newest craze that's hitting the towing and recovery industry and I'd like to share it with you. I salute new ideas, but there's more than face value here than what some towers may bargain for, especially when the technique has potential for causing tow-inflicted damages and potential injury or death. This one has proved to be costly.

Visualize this: a tow company arrives to a rather typical private-property impound. The tower seems to follow appropriate procedures on the administrative side and then sets out to tow the vehicle. As it's parked nose-in in the parking space, the technique that's used is one that's far from standard and, in my opinion, questionable and unsafe.

The technique is simple; a tow operator backs up to the intended impound and lowers the wheel-lift a smidge above the pavement. Using the inside cab controls, backing up and operating the controls at the same time takes some finesse to avoid contact with the lower front or rear spoiler, splash pan or oil pan. As the wheel-lift's receivers make contact with one of the tires, the wheel-lift intentionally gets pushed farther out so the opposite receiver pivots under and beyond the vehicle's OTHER tire. The wheel-lift rotates past the tire to where the receiver's end has reached the center of the vehicle's underbody.

From inside the cab, the wheel-lift is raised and the far-side receiver contacts the underbelly of the towed vehicle. The vehicle tilts awkwardly where it's balanced only on one tire. From here, the tow operator drives forward moving the awkwardly balanced vehicle to an accessible location. While the process takes only seconds, the potential of damage is huge. Consider these two examples:

Casualty Example 1: Using the three-wheel technique, the tow truck's wheel-lift is lowered below the underside of a new Honda Accord. As the wheel-lift receivers are lifted to make contact with the vehicle's underbelly, it bends and creases the vehicle's entire muffler system. Because the receivers mashed the system's catalytic converter, the owner noticed a change in the new vehicle's performance causing him to take it to the dealer. Once raised on a service rack, there was obvious and noticeable damage to the catalytic converter, muffler and exhaust ... an expensive fix.

Casualty Example 2: Tower No. 2 uses the Three-Wheel Technique to move a vehicle from a nosed-in parking space. The vehicle, a newer Chrysler minivan, was lifted by its underbelly, near the rear floor area. As lift was applied, the floor was pushed upward causing the underbelly to bend. The owner noticed that the large rolling side-doors would not roll freely. His trip to the dealer found a large hump bent into the minivan's floor pan.

To see the Three-Wheel Technique as it's put through its motions looks cool. The whole activity of the technique takes no more than about 30 seconds, but the technique has proved itself precarious and careless at best due to the potential for damage. Remember, when you're in business to not damage a customer's vehicle, the Three-Wheel Technique doesn't promote damage free-towing. The technique appears to be reckless and unconcerned for the property of others.

Just because it looks cool doesn't foster the image the industry expects. I believe that the technique isn't appropriate for the use of the equipment as the manufacturer intended. In the same manner lifting a vehicle with a forklift from the side tends to bend underside components, the Three-Wheel Technique has potential of inflicting expensive damages to your customer's vehicle. I recommend towers use the wheel-lift in the manner that's deemed acceptable by the majority of industry training and standards.
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WreckMaster President Justin Cruse said that the WreckMaster Convention will bring together towers from all over North America to provide a unique and beneficial opportunity to broaden knowledge.
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